Product Manager, Core Product Experiences

About Arlo: At Arlo, we're passionate about creating innovative and reliable solutions that help people protect what matters most to them. Our team is dedicated to delivering products that exceed our customers' expectations, while always pushing the boundaries of what's possible in the world of protection technology. We believe that everyone deserves to feel safe and secure, whether they're at home or away, and we're committed to providing our customers with the peace of mind they need to live their lives without worry. Arlo’s deep expertise in AI- and CV-powered analytics, cloud services, user experience, product design, and innovative wireless and RF connectivity enables the delivery of a seamless, smart security experience for Arlo users that is easy to set up and interact with every day. We're looking for someone who is deeply accountable for the customer experience — who understands users at a granular level, holds a high bar for quality, and partners fluently with engineering to ship it. You use modern tools, including AI, to work efficiently — but what sets you apart is your judgment about what makes a great customer experience. This is a fixed term contract role of up to 12 months. ABOUT THE ROLE   As our Experience Lead for the Arlo app ecosystem, you are accountable for the end-to-end product experience — not just for shipping features, but for how the product feels to use, from first impression through long-term retention. You bring deep empathy for the customer and the judgment to know when something is good enough to ship and when it   isn't .   You partner closely with engineering — you can sit in an architecture review and add value, and you write specs that hold up under real build pressure.   You're   comfortable using AI tools where they genuinely speed things up, but   you're   accountable for the outcome either way, not just the workflow. WHAT YOU'RE ACCOUNTABLE FOR   ★   Customer Experience   →    Accountable   for the holistic product experience across all surfaces — from first impression to long-term retention   →    Establish   and enforce experience standards, design principles, and quality bars that scale   →    Synthesize   customer research, behavioral data, and support signals into a clear, prioritized experience vision   →    Lead   cross-functional experience reviews that align product, design, and engineering on customer outcomes   →    Define   what "done" looks like from a user's perspective — not a developer's   ✎   Specs & Documentation   →    Write   PRDs, specs, and user stories that are clear enough to require minimal back-and-forth with engineering   →    Use   AI tools and other modern workflows where they genuinely speed things up — while staying accountable for the quality of the output   →    Keep   specs current as engineering feedback and edge cases surface during the build   →    Turn   customer research, support themes, and competitive context into actionable requirements   ⚙   Engineering Partnership   →    Demonstrate   fluency across the full SDLC: sprint planning, backlog grooming, story pointing, CI/CD, code review, staging, release management   →    Accountable   for the PM side of the operating model — from ticket creation through QA sign-off and post-launch monitoring   →    Write   specs at the right level of fidelity — enough context for engineering to move fast, enough flexibility to stay adaptive   →    Participate   meaningfully in architecture discussions and technical trade-off conversations without needing   hand-holding   →    Hold   both product and engineering accountable to the definition-of-ready and definition-of-done   ↔   Cross-Functional Leadership   →    Serve   as the connective tissue between product, engineering, design, data, and customer care   →    Run   tight, well-prepared ceremonies — standups, retros, and planning grounded in real data and customer signal   →    Translate   fluently between customer language and technical language, often in the same conversation   →    Elevate   the team by sharing the workflows, templates, and practices that make you effective   WHAT YOU BRING   Required   ✓    3 + years in product management with   a track record   of shipping consumer-facing products end to end   ✓    Demonstrated   accountability for a product experience holistically — from first impression through retention   ✓    Strong   understanding of the engineering development lifecycle: sprint cadences, CI/CD pipelines, branching strategies, staging environments, and release processes   ✓    Proven   track record   writing high-quality specs and PRDs that require minimal clarification from engineering   ✓    Experience   synthesizing customer research, support signals, and behavioral data into prioritized decisions   ✓    Experience   proposing and implementing process changes that measurably improved delivery speed or quality   ✓     Excellent   written and verbal communication   Preferred   ◆    Engineering   background or strong hands-on technical fluency (can read code, write scripts, understand system design trade-offs)   ◆    Comfortable   using AI tools ( e.g.   Claude, ChatGPT, Copilot) as everyday productivity aids — helpful, not   required   ◆    Background   in consumer hardware, IoT, or security/smart home products   ◆    Experience   with developer tooling, platform products, or API/SDK products where the "user" is often an engineer   ◆    Experience   using customer support/care data to inform product prioritization   WHO YOU ARE   The Signal Reader   You read support tickets, app reviews, and behavioral data the way a doctor reads vitals — you spot the pattern before anyone names it, and you turn it into a fix.   The Engineering Ally   Engineers trust you because you understand their constraints. You   don't   just   throw   requirements over the fence — you understand what a flawed spe