Processing Assistant

Agency Dept of Health and Human Services Division Blind Services Job Classification Title Administrative Specialist I (S) Position Number 60042988 Grade NC08 About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work The Processing Assistant provides comprehensive administrative and clerical support to professional and specialty staff within the Asheville District Office. The role manages data input and retrieval, processes authorizations and claims, orders aids and equipment, and sets up case files to support program operations. It handles written and verbal communication with consumers, vendors, visitors, and staff while performing copying, filing, and other routine documentation tasks. This position also supports daily office operations by answering phones, distributing mail, greeting visitors, checking in equipment, sending faxes, and providing basic technical assistance with computers and office software. Work ensures accurate documentation, effective communication, and smooth workflow throughout the district office. Key Duties Include: - Perform data input and retrieval to support case management and administrative workflows. - Create authorizations and process claims in alignment with program procedures. - Order aids, appliances, assistive technology, and other equipment needed for consumer services. - Set up case files and maintain organized, up‑to‑date records for assigned staff. - Correspond with consumers, vendors, visitors, and internal staff through written and verbal communication. - Complete copying, filing, and other standard documentation tasks required for office operations. - Answer telephones, retrieve and distribute mail, and greet visitors to support front‑office functions. - Check in equipment, send faxes, and manage basic inventory‑related tracking. - Provide basic technical support for computers, software programs, and general office equipment. - Support district office staff through general administrative duties that maintain efficient daily operations. Knowledge Skills and Abilities/Management Preferences Salary Grade Range: $39,244.00 - $68,679.00 Recruitment Range: $39,244.00 - $39,882.00 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred. Intermediate proficiency performing data input and retrieval to support case processing and other program documentation tasks. Proven experience creating authorizations and processing claims with consistent accuracy and adherence to established procedures. Advanced skill maintaining organized case files and managing written and verbal communication with consumers, vendors, visitors, and staff. Demonstrated experience completing front‑office functions such as answering phones, distributing mail, greeting visitors, and checking in equipment. Intermediate proficiency providing basic technical support for computers, software programs, and general office equipment in a district office setting. REPOST - Previous Applicants Do Not Need To Reapply In Order To Be Considered For This Vacancy  The Posting Will Close At 11:59 P.M. The Night Before The End Date This Position Is Funded In Part Through Federal Funds About the Division of Services for the Blind (DSB): The Division of Services for the Blind provides services to people who are visually impaired, blind and deaf-blind to help them reach their goals of independence and employment. Compensation & Benefits: The State of North Carolina offers excellent comprehensive benefits.  Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).  Employees also receive paid vacation, sick, and community service leave.  In addition, paid parental leave is available to eligible employees.   Visit website for  State Benefits Supplemental Contact Information:   The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS:  https://www.ncdhhs.gov/ .   DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.  In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified.  Application Process   Be sure to complete the application in its entirety.    Resumes will not be accepted in lieu of completing this application.   Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications con