Principal/Staff Forward Deployed Engineer

Uniphore is the Business AI company. Our sovereign, composable and secure AI platform connects enterprise data, fine-tunes AI models and deploys agentic AI across the enterprise. We empower every worker to boost productivity and help businesses grow faster, operate smarter and reduce costs. Trusted by more than 2,000 businesses globally, and recognized on the Deloitte Fast 500, Uniphore delivers on the promise of AI as a transformative force for business. Job Description: Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.   Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.   As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.    Job Description: Key Responsibilities   Own Multi-Customer Engagements:  Lead e2e solution development for multiple high-stakes customer deployments; manage technical   strategy, design quality,   and roadmaps for Agentic AI rollouts at enterprise scale.   Enterprise Architecture Leadership:  Architect and  validate  Agentic AI   solutions for large, complex enterprises across multiple industry verticals, ensuring robustness, scalability, security, and compliance.   Team Leadership & Mentoring:  Help build and guide  cross-functional  Forward Deployed Engineering teams; coach senior/junior engineers, and cultivate a culture of excellence, collaboration, and innovation.   Strategic Customer Partnership:  Serve as principal AI solution design partner and trusted consultant to senior customer stakeholders; translate ambiguous needs into actionable engineering and business outcomes.   Solution Design Standards:  Develop and champion technical best practices, reusable frameworks, and asset libraries to accelerate high-quality solution deployment.   Innovation Ownership:  Drive ongoing innovation,  leveraging  deep  expertise  in RAG, multi-agent orchestration, retrieval   optimizations, SLM   finetuning and enterprise AI architecture.   Continuous Improvement:  As needed, lead post-delivery optimization and adoption,  establishing  feedback loops from customers to   product/platform  teams  and  driving  continuous improvement.   Product   & Engineering   Partnership & Innovation:   Partner with Product and Platform Engineering teams to   provide structured   feedback on functional and  non functional  gaps, customer  requirements  and pain points. Work with these teams or co- develop  or  accelerate critical platform extensions and enhancements for customers.   Best Practices, Playbooks & Whitepapers:  Draft and publish best practices, playbooks, whitepapers and blog posts   on Enterprise Agentic   AI Innovations, Design, Optimization   and Operations.    Industry Evangelism:  Represent  Uniphore  in industry events, thought leadership forums, and strategic technical partnerships.   Governance and Auditable AI:  Set standards for observability, monitoring, and robust telemetry across customer solutions to ensure trustworthy and auditable AI agents.   Qualifications   Experience:  10+ years relevant experience in enterprise tech, B2B, or AI/technology consulting; proven ability leading complex engineering engagements and technical teams.   Leadership:  Prior  track record  leading or   working with Forward Deployed Engineering teams and scaling solution delivery in dynamic, client-facing environments.   Technical Depth:  Mastery of AI solution architecture (multi-agent, RAG, SLM, LLM, multi-modal), enterprise integration   patterns, data  engineering  and full-stack engineering across modern frameworks and cloud/ devops  environments.   Domain Breadth:   Significant experience  designing and delivering solutions for enterprise AI in multiple domains or verticals.   Consulting & Stakeholder Management:  Exceptional communication and influencing skills with   senior customers and   internal stakeholders; able to balance technical rigor and business priorities.   Education:  BS/MS/PhD in Computer Science, Data Science, or related discipline.   Desired Skills:   Advanced understanding of regulatory and compliance requirements for AI in business settings.   Experience  establishing  engineering processes, quality standards, and best practices across distributed teams.   Thought leadership in the AI agentic ecosystem or published work/contributions to OpenAI,  LangChain / LangGraph , RAG/Knowledge   Graph communities.   Full-stack engineering skills: SQL, Data Engineering, Python/Go/Java/ Javascript , RAG, Vector   databases, Retrieval   Optimizations, SLM/LLM   Fine-tuning, GPU/Infra   Trends, Prompt Engineering, Agent and Agentic systems design and development.   Exposure to platform and   product engineering   and strategy is a plus.   Hiring Range : $226,100 - $310,900 - for Primary Location of USA - CA - Palo Alto The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement,  pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees