Principal Consultant - Communications & Experience Hybrid (Sacramento, CA based; client onsite)

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary Job Description Job Title:  Principal Consultant – Communications and Experience (On-Site)Granicus Experience Group Sacramento, CA Summary Description The Granicus Experience Group (GXG) is Granicus’ experience design agency, a cross-functional team of strategists, analysts, communicators and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes. GXG is seeking a Principal Consultant for the Communications Practice Area to serve as the on-site strategic authority for a large, complex Medi-Cal program in California. This role defines the long-term communications and experience strategy, establishes the frameworks and methodologies used to deliver the work, and advises executive stakeholders on program direction, governance, audience engagement, and customer experience transformation. The Principal translates lessons from the Medi-Cal engagement into durable, reusable approaches for GXG and future state health and human services programs. This individual shapes functional standards, influences Granicus service and product direction, and leads innovation across multichannel communications, customer journey design, audience intelligence, measurement, and responsible AI-enabled workflows. This is a senior individual contributor role with no direct reports and substantial autonomy, enterprise influence, and accountability for outcomes. This is an exciting opportunity for a strategist to join a fast-maturing program, to help shape and define the departments’ shared understanding of their goals, audiences, and customer journeys, all while working closely with the larger Granicus Experience Group team to execute against that strategy. Operating at a strategic level, this role partners with executive stakeholders to translate mission priorities into scalable engagement models, establishes best practices for cross-agency collaboration, and leads transformation of delivery systems across people, process, policy, and technology. This role influences program strategy, delivery methodologies, and engagement frameworks in partnership with federal leadership, helping shape how programs operate and evolve at scale. Our growing team of digital thinkers and creators drive excellence through the design, development, and/or delivery of programmatic campaigns and content. Strong candidates will have a proven track record of delivering programmatic digital campaigns for customers, preferably for government (health care a plus), expertise in marketing automation, and be a master of implementing a strategy across multiple channels through email and SMS drip campaigns. Who We Are: Data-driven thinkers, grounding our insights and recommendations for growth in measurable data and context. Human-centered design practitioners, understanding best practices, regardless of technology or use case, and always putting people at the center of our solutions. Digital content creators, applying best practices to key message development, evaluation of current client content, and identifying optimization opportunities. Innovators, leveraging design-thinking and other frameworks to keep our work fresh and help our customers adopt a mindset for change. We drive toward success with a spirit of experimentation and agility. How We Show Up to Work: Demonstrate a polished, professional relationship with colleagues and customers. Assume positive intent. Be collaborative. Create space for and be open to different expertise and experiences. Be dependable and reliable for our customers and our colleagues. Be organized and manage your own workload. Be proactive. Be willing to jump in, not wait to be told. Be willing to try something new, not dependent on documented examples. Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues. Be open to feedback. Listen with the same passion with which you want to be heard. Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know. Essential Function Strategic Leadership & Business Planning Serve as the principal strategic adviser to executive stakeholders, influencing long-term program direction, operating models, communications governance, and customer experience transformation initiatives. Lead a com