President, MCI Technology Division

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.  At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an accomplished and results-driven President to lead MCI’s global contact center network and serve as a key member of the Executive Leadership Team. This high-impact role is responsible for setting strategic priorities, optimizing operational performance, and driving sustainable business growth across all divisions and affiliate operations. The President will provide enterprise-wide leadership, strengthen organizational effectiveness, and ensure the successful execution of the company’s long-term growth strategy. As President, you will oversee multi-site operations across domestic and international markets, ensuring consistent performance, service excellence, and operational alignment throughout the organization. You will champion innovation in customer experience (CX), enhance service delivery across sales, customer support, technical services, back-office operations, and collections, and lead the execution of key strategic initiatives. In this role, you will play a critical part in expanding MCI’s global footprint, strengthening client partnerships, and delivering long-term value for the business, its customers, and its stakeholders. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- - POSITION RESPONSIBILITIES Key Responsibilities: Strategic Leadership Define and execute enterprise-wide strategies that translate corporate goals into measurable initiatives driving revenue, profitability, and customer satisfaction. Operational Oversight Lead and align all business units and affiliate operations, optimizing performance across multi-location call center environments. Culture & Talent Development Foster a high-performance culture rooted in accountability, innovation, and purpose. Build and scale world-class leadership teams across all levels of the organization. Customer Experience Innovation Spearhead initiatives that elevate CX across sales, service, QA, training, and workforce management—leveraging analytics and best-in-class processes. Revenue Acceleration Champion a data-informed, customer-centric approach to sales and client delivery, driving conversion, retention, and long-term growth. Cross-Functional Alignment Unify collaboration across sales, operations, HR, finance, and technology to ensure seamless execution and shared outcomes. External Representation Represent MCI’s mission and values externally, cultivating relationships with clients, partners, and stakeholders, and enhancing brand visibility at industry events. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: 20+ years of progressive leadership experience  in call center, BPO, or CX industries 10+ years in executive or multi-site operational roles , with proven success scaling complex operations Demonstrated ability to  translate strategy into execution  with measurable impact on revenue, margins, and client satisfaction Strong business acumen with experience managing  P&L, KPIs , and enterprise-level initiatives Advanced understanding of  contact center technologies , CRM platforms, and performance analytics Exceptional  interpersonal, communication , and executive presence Proven track record of  building and mentoring high-performing teams Expertise in  conflict resolution, change management , and strategic decision-making Technologically adept with fluency in  Microsoft Office Suite  and enterprise collaboration tools Willingness to  travel frequently  across domestic and international sites PREFERRED QUALIFICATIONS Bachelor’s degree required;  MBA or equivalent executive education strongly preferred Experience managing  remote and on-site teams at scale Exposure to  public-sector, government, or military programs Background in  M&A integration, digital transformation , or global expansion initiatives PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security inves