Presales Solutions Architect - Platforms

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours.  Job Summary The Presales Solutions Architect – Platforms will be a customer-facing platform architecture expert. They will take a consultative approach to container, automation, and platform engineering initiatives and have a holistic understanding of modern application platforms, DevOps practices, and ecosystem technologies that enable business outcomes.   The Solutions Architect will also develop and deliver new offerings to address customer requests and opportunities. This remote position may be required to report to the office in Austin, Texas, as required for business needs and as determined by SHI management. Role Description Collaboration with multiple layers of contacts within client organizations, including but not limited to CIO, CTO, Platform Engineering,   SRE,   Develop er teams , and procurement to strengthen our overall customer relationship and better understand the goals and   objectives   they are trying to achieve.   Lead customer technical conversations   presales   engagement and own the technical strategy,   execution, and opportunity through the sales cycle   Design and sell platform and hybrid cloud solutions across on - premises and hybrid environments, including software and infrastructure,   leveraging   OEM and   third party   technologies aligned to customer outcomes .   Understand the company’s services offerings in all solution practice areas by attending company training and expanding knowledge through self-study.   Educate sales teams on   container, automation, platform architecture   and   hybrid cloud   solution selling ,   and key technologies through 1x1, team, and company training.   Staying current on   new technology , trends, and market behavior by studying market trends and the industry landscape    Engaging in self-study and independent work in lab facilities to increase job-related knowledge and skills   Developing collateral , workshops, and other materials   to   assist   with sales engagements   Developing   cases in the SHI lab to support sales engagements   Behaviors and Competencies Problem-Solving: Can proactively   identify   and take ownership of complex problem-solving initiatives,   initiate   preventative measures, collaborate with others to find solutions, and drive successful outcomes.   Communication: Can effectively communicate complex ideas and information to diverse audiences,   facilitate   effective communication between others, and mentor others in effective communication.   Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.   Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.   Teamwork: Can build and lead multiple teams,   fostering   a cooperative environment and   ensuring   effective communication between team members.   Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.   Skill Level Requirements Proven experience designing and architecting cloud-native platforms, including Kubernetes and   enterprise   container-based   environments ( e.g.   Open S hift,   Rancher , Tanzu ) across on-premises, hybrid, or multi-cloud environments   Deep understanding of modern DevOps and platform engineering practices ( GitOps , CI/CD,   DevSecOps , SDLC ,   Internal Developer Portal ) combined with Day 2 operational experience, including observability, reliability, upgrade and lifecycle management , infrastructure-as-code, automation   Extensive knowledge   of   Hybrid Cloud,   DevOps ,   cloud-native   ecosystem   OEMs, third party technologies, and their value proposition   to customers   Strong understanding of platform and cloud native reference architectures,   OEM   hardware   and   infrastructure reference architectures,   third-party   integrations, and relevant industry compliance   requirements   Experience with   cloud -n ative   observability concepts ,   OpenTelemetry ,   Kubernetes monitoring ,   and observability OEMs , and AIOps   Familiarity with   cloud native application security best practices and   solutions including CNAPP   Excellent written and verbal communication skills, with the ability to engage both technical and non technical audiences   Attention to detail, organization, and follow-up skills     Initiative to research and resolve problems with a positive attitude     Exceptional relationship   building   skills with customers, partners, and internal stakeholders   Strong documentation skills, including system, application, and infrastructure diagrams and executive   ready   presentations.   Possess a real passion for technology   Expert technical knowledge of   cloud-native platform   and DevOps   solutions   Other Requirements Bachelor’s d egree or equivalent experience   5+ years of experience   in a technical role   3+ years of experience in   a presales   Solution Architect   role   Travel to client locations required up to 20% for customer meetings, internal meeti