Premier Relationship Manager

Live here. Play here. Bank here. Work here. If you’re looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you’ve come to the right place. Get to know us: We’re your local community bank—and have been since 1875—that is committed to providing excellent customer service and giving back to our communities. We foster a collaborative, inclusive work environment as part of a close-knit team where your voice is valued and heard. Our highly engaged employees are rewarded for their performance and have ample opportunities for cross-training and advancement within the organization . We’ve been named one of the best places to work in Maine , and offer robust benefits focused on your holistic well-being. ​ ______________________________________________________________________________________________________________ Position Summary:   The Premier Relationship Manager serves as a trusted financial partner for affluent and high-net-worth customers by building meaningful relationships and delivering tailored banking solutions. This role drives business development, relationship growth, and customer retention through proactive outreach and consultative financial guidance. The Premier Banker achieves individual sales and portfolio-management goals while collaborating with Retail and Community Banking, Mortgage, Commercial Banking, and Wealth Management partners. This position contributes to the Bank by delivering exceptional customer experience and comprehensive financial solutions that help customers achieve their goals. Essential Duties and Responsibilities:   Meet or exceed individual sales, portfolio-management, and relationship-growth goals to support the Bank’s overall performance. Acquire, expand, and retain affluent customer relationships by applying Building Trusted Relationships skills and conducting financial discovery conversations. Develop and execute a proactive calling program for high-value consumer and business customers that complement the activities and routines of other sales roles. Identify and recommend deposit, lending, cash-management, mortgage, and wealth-management solutions that align with customer goals and deepen relationships. Participate in networking, community engagement, joint calling, referral partnerships, and outreach to centers of influence to generate new business opportunities. Serve as the primary point of contact for assigned affluent and high-net-worth customers, maintaining regular contact and conducting relationship reviews. Provide concierge-level service and coordinate timely resolution of customer concerns as the face of the relationship. Partner with lending officers and other business partners to review portfolios, prospect pipelines, loan closings, deposit opportunities, and relationship risks. Participate early in prospect and credit-development activities when deposit, liquidity, or operating-account opportunities are present, ensuring clear handoffs and consistent communication. Open and maintain deposit accounts and banking services, process transactions, support service requests, and refer questionable or out-of-authority activity to management. Maintain complete and accurate customer records and demonstrate strong knowledge of Bank products, services, policies, procedures, and technology platforms. Adhere to Bank policies and regulatory requirements, including BSA/AML, Privacy, and CIP, while safeguarding confidential information and maintaining awareness of fraud and operational risk. Basic Qualifications :  Bachelor's degree in Business, Finance, Accounting, or a related field 5+ years of experience in banking, financial services, wealth management, relationship management, or business development Equivalent combination of education and experience may be considered Valid driver's license and ability to travel to customer meetings, community events, and banking center locations as needed Proficiency with Microsoft Word, Excel, Outlook, Teams, CRM systems, and banking technology platforms Preferred Qualifications:   Experience working with affluent and high-net-worth customers Proven success in sales, customer relationship management, and business development Experience using CRM and banking software systems, including Onboard Deposits, Jack Henry Experience, Jabber, and Cisco telephone systems Skills and Abilities:   Strong relationship-management, consultative-sales, business-development, and customer-service skills Ability to communicate clearly and persuasively, listen actively, and explain financial solutions in an understandable manner Knowledge of debits and credits, percentages, interest rates, balances, and basic financial analysis Strong judgment, numerical accuracy, analytical ability, attention to detail, and problem-resolution skills. Ability to prioritize work, manage competing demands, adapt to change, and follow through on commitments Ability to learn and effectively discuss banking, lending, CFC, and wealth-management products and services Ability to maintain confidentiality, exercise integrity, and interact professionally with customers, community organizations, and colleagues Supervisory Skills:   This position is an individual-contributor role and has no direct supervisory responsibilities. The Premier Relationship Manager coordinates customer service and relationship activities across internal business partners but does not directly manage employees. The statements contained herein reflect general details as necessary to describe the principle functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned, including work in other functional areas to cover absences or to equalize peak work periods to balance w