Premier Account Executive

Job Description Job Description Job Title: Premier Account Executive Department: Sales - Premier Accounts Reports To: Performance Manager Classification: Exempt Management Level: Individual Contributor Levelling B1 Key Essential Functions The Premier Account Executive is a portfolio-led, quota-carrying sales professional responsible primarily for retaining and expanding assigned small- and mid-market accounts across industries. The role maintains regular customer contact, leads business reviews, identifies cross-sell and upsell opportunities across LanguageLine Solutions offerings, and coordinates implementation follow-through to support adoption and growth. The role also builds and manages a pipeline of net-new opportunities through targeted prospecting, stakeholder mapping, value propositions, and disciplined activity management. This indicates core responsibilities are account management of existing, and acquisition of new Premier Accounts, offering customers/prospects the full range of LanguageLine Solutions’ multi-modal product offerings, and ensuring their total and complete satisfaction. Account Growth Implementation, Portfolio Retention and Expansion · Own an assigned portfolio of small- and mid-market Premier Accounts across industries and serve as the primary commercial contact for those relationships. · Maintain frequent, proactive communication with customers to understand business priorities, service experience, organizational changes, and emerging needs. · Plan and conduct regular business reviews that evaluate results and solution usage, identify opportunities or risks, and document agreed follow-up actions. · Protect and grow portfolio revenue through retention, renewals, cross-selling, upselling, and broader adoption of LanguageLine Solutions products and services. · Develop monthly, quarterly, and annual account plans with sales leadership, including measurable revenue, retention, expansion, activity, and relationship objectives. · Monitor account health and customer feedback, coordinate timely issue resolution, and escalate material service, commercial, or relationship risks. · Remain engaged during implementation, monitor progress and customer adoption, address commercial or expectation-setting issues, and identify follow-on growth opportunities.. Net New Prospecting and Pipeline Management · Build and manage a pipeline of net-new opportunities across industries while maintaining accountability for the assigned existing-account portfolio. · Sell the full range of LanguageLine Solutions offerings using consultative and value-based selling practices. · Develop prospecting strategies for target accounts, including outreach activity, account research, stakeholder identification, and decision-maker mapping. · Create relevant value propositions and outreach messages based on each prospect's business issues, language-access needs, priorities, and buying process. · Qualify and prioritize opportunities based on business fit, customer value, timing, access to decision-makers, and likelihood to close. · Maintain accurate activity levels, stages, next steps, expected close dates, and pipeline coverage; treat pipeline activity and management as core performance measures. . Sales Operations and Governance · Maintain complete and timely Salesforce records for accounts, contacts, activities, opportunities, stages, next steps, proposals, closed business, and follow-up commitments. · Provide accurate portfolio, pipeline, activity, and forecast updates to sales leadership and identify changes that may affect assigned revenue or new-business objectives. · Use customer, sales, and pipeline data to prioritize actions, assess risk, and improve account and opportunity plans. · Work effectively with Sales, Marketing, Customer Service, Operations, Information Technology, Finance, Contract Administration, and other teams to progress opportunities and support customers. · Follow company policies, business ethics requirements, confidentiality and information-security controls, and approved sales and contracting processes. · Perform other duties as needed or assigned to support the company and its global mission. Qualifications Required Qualifications Experience: · Two to five years of quota-carrying B2B sales and account-management experience serving small- and mid-market organizations across industries. · Demonstrated success retaining and growing an assigned account portfolio while meeting or exceeding revenue commitments. · Experience conducting business reviews and identifying cross-sell, upsell, renewal, adoption, or other expansion opportunities. · Experience creating net-new opportunities through outbound prospecting, stakeholder mapping, targeted outreach, and value-proposition development. · Experience managing a full sales cycle and selling to multiple decision-makers and influencers within complex organizations. · Experience using a CRM to manage accounts, opportunities, activity, pipeline, next steps, and forecasts. Preferred Qualifications: · Bachelor's degree in business, marketing, communications, or a related field, or equivalent relevant experience. · Experience selling language access, technology, professional services, or another complex solution-based portfolio. · Experience supporting customer implementation, adoption, or post-sale expansion in partnership with delivery or customer-success teams. · Salesforce experience is preferred. Knowledge, Skills & Abilities: · Portfolio-management and account-planning skills, including business reviews, retention planning, account-health monitoring, and expansion strategy. · Consultative and value-based selling skills, including discovery, needs analysis, solution positioning, objection handling, negotiation, and closing. · Ability to create clear value propositions and communicate business outcomes to technical and non-technical decision-makers and i