Portfolio Administration Associate Manager

Job Title Portfolio Administration Associate Manager   Job Description Summary Responsible to manage a group of associates and the day to day activities of the team for a specific functional or geographical area that supports the Portfolio Administration Service Line. The associate manager is also responsible for overseeing the day to day activities at the client level and being the first point of escalation for any questions or concerns that arise from the client or senior leadership.   Job Description Essential functions and responsibilities   Manage all Portfolio Administration services for a multitude of accounts   Oversee associates and operations on a day-to-day basis ensuring work is completed and deadlines are met   Provide leadership to staff with the goal of maximizing technology resources and improving processes   Provide direction, coaching, and career development to assigned staff   Provide new team integration and recruiting support including the interviewing and onboarding process   Develop training and ensure all training and continuing education needs are met for each associate    Create and maintain trust and strong relationships with team members, leadership, and clients   Ensure account needs are met while following the scope outlined in the client service agreements   Complete monthly billing for Portfolio Administration services for assigned clients   Provide superior client service to internal and external clients   Recommend new approaches , policies, and procedures to drive continual improvements in efficiency of services performed   Continuously seek business expansion opportunities with existing clients and develop those opportunities   Outline or oversee the continuous updates to the process playbooks   Provide timely and accurate reporting to senior leadership and clients   Handle or oversee monthly rent and other critical reporting for clients and senior leadership    Partner with the T ransition and Abstraction/Quality Control teams to onboard new accounts quickly and smoothly   Provide regular feedback to leadership regarding issues, challenges, and areas for additional focus   Execute special projects as assigned by senior leadership   Collaborate with other divisions and Client entities including Transaction Management, Facilities Management, Construction/Design, legal, etc. as needed   Support and assist with department and companywide initiatives and ensure company standards are implemented, met, and maintained   Demonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon deadlines   Stay up to date on the latest industry standards and trends   Key Competencies    Demonstrated leadership/management skills   Strong Customer Service Skills   Strong Communication Proficiency (oral and written)   Presentation Skills   Organization Skills   Technical Proficiency   Analytical Skills   Research Skills   Detail Oriented   I nterpersonal S kills   Sense of Urgency   education       Bachelor ’ s Degree preferred in any field; business, finance/real estate , accounting ideal   additional eligibility qualifications   3 + years relevant work experience   Ability to read and understand financial statements   Strong interpersonal skills   Ability to manage multiple high priorities   Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)   WORK ENVIRONMENT     This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   PHYSICAL DEMANDS   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 75 % of the time; and extend hands and arms in any direction.   aap / eeo statement   C&W provides equal employment opportunity to all individuals regardless of their race, color , creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics.  Discrimination of any type will not be tolerated.   other duties   This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.   Note :  This job description includes the core responsibilities for C&W . These duties may have slight modifications based on the regional location.    Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area