Patient Services Associate (Full-Time, MFM Office)

Overview The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate interacts with patients by greeting and providing check-in prior to an appointment, collecting payments, communicating about waiting times, and supporting check-out activities.  PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services.  The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high-quality care to every patient, every day.   Responsibilities Patient Reception & Check-In/Check-Out Welcome patients and visitors in a professional, friendly manner. Register and check in patients; verify demographic and insurance information. Collect copayments and outstanding balances. Schedule follow-up appointments and provide visit summaries or referrals as needed Scheduling & Communication Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol. Confirm, reschedule, and communicate changes or delays promptly. Manage high-volume incoming calls using proper telephone etiquette. Record accurate messages and route inquiries to appropriate team members. Coordinate communication between patients, providers, and staff. Insurance & Billing Support Review and update patient demographics and insurance information. Verify insurance eligibility and benefits prior to appointments. Obtain and document pre-authorizations and referrals as required. Communicate coverage issues or policy changes to patients before visits. Assist patients with insurance inquiries and time of service payment expectations. Maintain knowledge of insurance requirements, including managed care and government programs. Administrative Support Prepare daily clinic schedules and complete chart prep for upcoming appointments. Support office operations, including faxing, scanning and indexing documents into the patient’s medical record. Customer Service & Compliance Provide compassionate assistance and resolve patient concerns promptly. Ensure patient confidentiality and compliance with HIPAA regulations. Contribute to a clean, safe, and welcoming environment. Qualifications Education: High school diploma or general education degree (GED): or equivalent combination of education and experience. Experience Industry: Healthcare Experience:  2-3 years recent experience in a related position in medical office setting preferred Strong computer knowledge (Microsoft office) preferred Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements (pertaining to services offered by the practice) preferred Skills/Abilities: Knowledge of medical terminology Superior customer service skills Excellent verbal and written communication Ability to work in a fast-paced environment Ability to work on multiple projects at one time Ability to work as a team player Ability to prioritize responsibilities and meet deadlines Ability to work in a high stress environment. Must be able to travel to satellite office during the week. Mileage is reimbursable.  Benefits and Compensation Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, that’s not only our motto at work each day; it’s also how we view our employees and their families. We know that our greatest asset is YOU.  Pay Range (Base Pay) : $20.10 - $32.12 per hour. Starting Pay Range (Base Pay) :  $21.00 - $31.00 per hour. Regular full-time is classified as team members who are consistently scheduled and work 30 hours or more on a weekly basis.  Regular full-time team members are eligible for the following:  Health Insurance :  Medical and Prescription Drugs; Teladoc Health; Teladoc Second Opinion Service; Dental; Vision; Short-Term Disability (STD); Long-Term Disability (STD); Basic Life Insurance; Spouse Life; Child Life and Accidental Death & Dismemberment (AD&D).  Other Benefits:  Health Savings Account; Healthcare Flexible Spending Account (FSA); Parental Leave Benefit; Sick Pay Bank; Employee Assistance Program (EAP); Progyny Fertility Benefits; Group Aflac Policies; Identity Theft Protection; Employee Charitable Fund; Care.com; Various Discount Programs  Retirement Benefits : 401(k) Thrift & Profit-Sharing Plan; Employee Stock Purchase Plan (ESPP)  NOTE:  A team member who is at least 21 years old and is an active full-time or part-time employee is eligible to participate in our 401(k) Plan at the time of hire and contributions will begin as soon as administratively possible.    A team member is eligible to begin participating in the ESPP if they have been employed by Pediatrix for two consecutive months prior to the start of each calendar quarterly offering period and are scheduled to work a minimum of 20 hours per week for five consecutive months during the year.    Paid Time Off : All regular full-time team members are eligible for PTO that may be used for time away from work.  Team members hired before the 15th of the month accrue PTO the first month of employment; however, team members hired on or after the 16th of the month begin accruing PTO the month following date of hire.                                                                              PTO Accrual:   Years of Service                                                                         PTO   Less than four years of service                                             12 hours accrued per month (up to 18 days/yr.)  Four years but less than eight years of service