Patient Service Specialist, Day Shift, AMG Scheduling Call Center

Support Center If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.   Adventist Healthcare seeks to hire an experienced Patient Service Specialist for our AMG Scheduling Call Center Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. As a Patient Service Specialist, you will: • Greet and direct patients for appointments, tests, referrals, and information utilizing effective customer relations skills and telephone techniques. • Schedules patient appointments, test procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals, provides patient instructions verbally or in writing in order for patients to prepare for appointments. • Obtains documents and verifies patient demographic financial and insurance information using a computerized scheduling system. • Performs pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system. • Performs patient appointment maintenance activities; as necessary, to ensure patient appointment history is accurate. • Counsels patients on unpaid balances from previous visits prior to scheduling subsequent appointments; counsels patients in anticipated costs for services. • Collects payment due at the time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for a reception area, billing office, and the patient. • Print forms or reminder cards necessary to facilitate the patient encounter and daily operations. • Works with physicians and nursing staff to facilitate patient encounter and departmentally assigned responsibilities • Assists in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules, and regulations pertaining to assigned clinical areas. • Prints and reviews daily scheduling reports; distributes as appropriate. • Reviews and balances daily cash receipts; in the absence of the supervisor, submits daily cash deposits to the cashier. • Review reports to ensure the charge has been entered for each appointment. Qualifications include: • High School Diploma, or Two years college degree is preferred. • Three years’ experience in providing customer services is necessary. • Customer service experience in a patient care environment, including one year experience in patient scheduling, is preferred. • Experience utilizing a computerized patient scheduling system or computer terminals is necessary. • Familiarity with Medical insurance and medical terminology is necessary. •Typing skill of 30 wpm is necessary. •Knowledge of IDX patient scheduling/ registration systems is preferred. • 2 years of office management experience, preferably in a physician's office and/or ambulatory care setting Work Schedule: Employment Type: Full-time Hours per Week: 40 hours/week Typical Daily Schedule: 8 am - 4:30 pm Monday through Friday  Shift Type: Day Shift Holiday Requirements: Follow the company holiday calendar Pay Range: $19.64 - $25.65 If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process. Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Non-Exempt) At Adventist HealthCare our job is to care for you. We do this by offering: Work life balance through nonrotating shifts Recognition and rewards for professional expertise Free Employee parking Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available) Paid Time Off Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period  Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance Subsidized childcare at participating childcare centers Tuition Reimbursement Employee Assistance Program (EAP) support As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County. If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference. Join the Adventist HealthCare team today, apply now to be considered! COVID-19 Vaccination Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination. Tobacco and Drug Statement Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act.  As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-app