Patient Experience Associate

Position Overview The Patient Experience Associate at United Health Services (UHS) Chenango Memorial Hospital (CMH) is often the first friendly face or voice patients and families meet. This role helps make each visit feel welcoming and organized by greeting patients, scheduling appointments, completing registration, verifying insurance, collecting payments, and keeping information accurate in Epic. The position works closely with clinical and administrative teams to keep care moving smoothly while protecting patient privacy. Every interaction is a chance to build trust, answer questions, and help patients feel respected and supported. Primary Department, Division, or Unit: Patient Registration/Access Care, UHS Chenango Memorial Hospital Primary Work Shift: Day Regular Scheduled Weekly Hours: 40 Compensation Range: $16.35 - $21.49 per hour, depending on experience ----- Job Responsibilities   Essential Functions:   Greet patients and visitors in person, by phone, and electronically to create a welcoming and supportive patient experience   Perform patient registration, scheduling, and insurance verification   in accordance with   organizational policies and accuracy standards   Provide   timely   and   accurate   information to patients   regarding   appointments, wait times, and services to support visit flow and satisfaction   Collect point-of-service payments, including copays and outstanding balances, to support financial integrity and patient understanding   Maintain patient records by scanning and documenting information in Epic to ensure complete and accessible medical records   Scope and Impact:   Contribute directly to patient experience, operational efficiency, and front-end revenue cycle outcomes   Exercise judgment within defined procedures to address patient needs and escalate issues appropriately   Work under general supervision while   maintaining   accountability for assigned daily responsibilities Collaborate with clinical and administrative team members to support coordinated patient care and office operations   Support operational and departmental needs through occasional travel between organizational locations and, when   required , operation of a system-owned vehicle;   maintain   eligibility to meet organizational driving requirements when such travel is necessary   Compliance and Professional:   Adhere to HIPAA guidelines when accessing and communicating patient demographic and insurance information   Follow organizational policies and procedures related to registration, scheduling, and financial processes   Support compliance with HFAP, New York State Department of Health, infection control, and other regulatory standards   Complete required training, education, and competency validations within established timelines   Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations   As applicable to your role, support   cybersecurity   and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments,   monitoring   third-party compliance, and promptly reporting identified supply chain or cybersecurity risks   Additional Expectations:   Participate in performance improvement activities to support continuous improvement within the office   Maintain awareness of supplies and coordinate restocking to support uninterrupted operations   Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions   Execute responsibilities   in accordance with   organizational policies, procedures, and applicable regulations   Perform   additional   responsibilities as   required   to meet department and organizational needs   Position Qualifications   Required: High School Diploma or equivalent   Preferred:   Driver License   At least 1 year of customer/patient-facing experience directly interacting and communicating with the public   At least 1 year of healthcare experience working in the healthcare industry in any job function   Up to 1 year of technical/systems experience using specialized tools, software, or equipment   required   for the role   ----- Why You’ll Love Working at UHS At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life. A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations. Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection. ​ Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.