Patient Experience Advisor

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS. CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account ( https://www.myworkday.com/archildrens/ )and search the "Find Jobs" report. Work Shift: Please see job description for details. Time Type: Full time Department: CC017226 Patient Engagement Summary: Additional Information: The Patient Experience   Advisor   is   responsible for   developing, implementing, and evaluating programs and initiatives that enhance the patient and family experience across the organization. This role serves as a s trategic partn er and   s ubject matter expert , wor king cl osely wi th   org anizational le aders   to adva nce   servic e excellence in itiatives, imp rove patient s atisfaction , and support   organi zational priori ties .     The Advisor independently leads   co mplex   initiatives,   influenc es dec ision-makin g through   data   and best pra ctices , and buil ds coll aborative   relations hips with l eaders at a ll levels of   the organization t o drive meani ngful an d sustain able imp rovements .   Required Education: High school diploma or general education degree (GED) Recommended Education: Bachelor's degree in a related field of study. Required Work Experience: Recommended Work Experience: Required Certifications: Recommended Certifications: Certified Patient Experience Professional (CPXP) - The Beryl Institute - to be obtained within 1 year of hire. - The Beryl Institute Description 1. Develops, implements, and evaluates patient experience and service excellence initiatives that align with organizational priorities and healthcare industry best practices.   2. Designs and delivers training, educational resources, and coaching to promote empathy, effective communication, service recovery, and patient-centered care across the organization.   3. Analyzes patient experience data, including surveys, comments, complaints, compliments, and other feedback sources to   identify   trends, measure outcomes, and recommend opportunities for improvement.   4. Partners with clinical, operational, and administrative departments to integrate patient experience principles into workflows, projects, and operational processes that support organizational goals.   5. Serves as a strategic advisor and subject matter expert by partnering with managers, directors, and executive leaders to develop solutions, provide recommendations, and advance patient experience and service excellence initiatives.   6. Leads and supports patient and family engagement activities, including advisory councils, focus groups, leadership rounding initiatives, and other feedback mechanisms to strengthen the patient and family experience.   7. Researches   healthcare trends, regulatory requirements, accreditation standards, and evidence-based practices related to patient experience and service excellence, recommending improvements as   appropriate .   8. Develops   and p resents   reports, dashboards,   b usiness   cases, an d   recommendations tha t commu nicate pat ient ex perienc e perform ance, su pport e xecuti ve deci sion-making , and infl uence or ganizational prioritie s.   9. Leads or   participates   in multidisciplinary performance improvement initiatives by applying patient experience   expertise   to support quality, safety, operational excellence, and organizational goals.    10. Represents   Patient Experience and Service Excellence   in c ross- function al   com mittee s , leader ship meet ings, and o rganizatio nal for ums, e ffectively   facilita ting   discu ssions,   influenc ing deci sions, and   building con sensus am ong sta ke holders .   11. Promotes a culture of service excellence by recognizing best practices, supporting employee recognition efforts, and encouraging continuous improvement throughout the organization.   12. Performs other duties as assigned.