Patient Access Supervisor

The vision of Clinical Health Network for Transformation (CHN) is to support the mission and promise of Planned Parenthood to bring high-quality, affordable care to every member of our communities. CHN is a collaboration between Planned Parenthood affiliates across the United States. CHN is looking for individuals who are committed to supporting our shared goal of strengthening and enhancing our awareness and commitment to advancing the cause of health equity in our organization. The Patient Access Supervisor is responsible for daily operations and specific administrative functions within the Clinical Health Network for Transformation (CHN) Call Center team in Patient Access. This includes the responsibility for successfully fielding and resolving a large volume of inquiries via phone and other potential contact methods within the Patient Access Center, day-to-day support of staff, working messages to/from health centers, and managing incoming and outgoing phone calls. The supervisor will assist with frontline service delivery. The supervisor will be readily available to provide team members with the tools and training needed to meet established service goals. In addition to supporting employees and direct service delivery, the supervisor will act as a single point of contact for initial communication with interdependent functions regarding the Call Center within Patient Access. As such, they are responsible for facilitating bidirectional communication between frontline staff, other Patient Access Center functions, and leadership. As a leader, the supervisor encourages a patient focused, cost-effective, and high-quality environment for all front-line interactions. The Patient Access Supervisor reports directly to the Patient Access Manager.  Clinical Health Network for Transformation (CHN)  is an equal employment opportunity employer. We comply with all applicable laws prohibiting discrimination based on race, color, religion, gender and gender expression/identity, age, ethnicity, national origin, ancestry, physical or mental disability, uniformed service member/veteran status, marital status, medical condition, pregnancy, sexual orientation, citizenship status, genetic information, as well as any other category protected by federal, state, or local. We are committed to building an inclusive workplace that values racial & social justice. We strongly encourage all persons to apply, including members from all racial and ethnic groups and members of the LGBTQIA+ community.