Part Time As Needed Patient Customer Service Representative

Loc ation :     Ascension Seton Cedar Park Schedule: PRN - as needed, 48 hours a month minimum requirement, 24 hours on call        R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.   Are you passionate about  helping people during critical moments  while building a career in  healthcare customer service ? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.   At R1, you ’ ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.   As a  Patient Access Representative   you will be the  first point of contact for patients , ensuring they receive  fast, compassionate, and  accurate  access to care .    This is more than registration —  it’s  a  frontline healthcare customer service role  where you directly  impact  patient experience, hospital operations, and revenue cycle success.   What  You’ll  Do:     Provide  exceptional customer service  and assist patients and families with the check-in process working across  multiple computer systems  to register patients efficiently   Answer phones and gather   accurate   patient information  quickly  in a  fast-paced environment   Support  timely  access to care  by minimizing delays in registration and answer questions with confidence, clarity, and compassion   Build trust  with patients during moments when they may be ill, anxious, confused, or overwhelmed   Navigate diverse  insurance plans and coverage details, enter demographics and medical data, collect  co-pays  and provide cost estimates when applicable    Collaborate  with nurses, physicians, and care teams to ensure smooth patient flow    No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.   What  We’re  Looking For:     Exceptional  customer service experience,  communication  and interpersonal skills     Strong composure and professionalism in a  fast-paced environment     Ability to  multitask and prioritize quickly with  high attention to detail    Comfortable with shifting priorities based on patient needs    Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required )   High School Diploma or GED   Ability to pass background check, drug test, and meet vaccination requirements   What  You’ll  Gain:     Experience in  healthcare administration & patient access     Exposure to  revenue cycle, insurance processes, and hospital operations     Opportunity for growth within R1    A team environment focused on  innovation, collaboration, and patient experience     Meaningful work supporting patients during urgent and emotional moments     Why You’ll Love This Job:   Make a Real Difference :  Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.   Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.   Fast-Paced, Never Boring :   You’ll move between systems, phone calls, and in ‑ person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.   Supportive Team Environment :   We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.   Part Time Patient Registration Representative    Location:    Shift Hours: PRN - as needed, 48 hours a month minimum requirement, 24 hours on call    What you’ll do:   Serve as the  first point of contact  for patients, managing phone calls and computer-based check-ins with accuracy and efficiency   Provide  calm, compassionate support  to individuals who may be anxious or unwell.   Work in a  fast-paced, dynamic environment , balancing multiple systems and tasks with confidence   Learn and apply  insurance and healthcare registration processes  through comprehensive training   Collaborate with a  reliable, supportive team  focused on your success and long ‑ term career growth at R1 RCM Inc   If you’re detail ‑ oriented , patient ‑ focused , and energized by meaningful work, this is an excellent opportunity to grow your healthcare career.   For this US-based position, the base pay range is $16.12 - $23.21 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring,