Paratransit Dispatcher

This position is responsible for ensuring the safe and efficient transportation of all customers using the Metro Call-A-Ride service. The primary responsibility of this position is to assist Operators and Customers on “day of service” by maintaining on time performance through the use of sophisticated computer software, radio dispatching, schedule, and MDC monitoring. This position responds to emergent needs and works with “outside of our Department” entities in case of emergencies, incidents, and accidents that may occur. This positon is responsible for assigning Operators, Vehicles and equipment to routes as needed. The position is responsible for understanding all aspects of the “Reservation Clerk” position and being able to perform those duties when necessary. Required to work varying shifts as assigned. Job Responsibilities Maintain on-time performance through two-way radio dispatching and specialized computer software in conjunction with a staff of over 200 Van Operators. Ensure successful performance through the assignment of vehicles and Operators to cover service needs in collaboration and interaction with management personnel and staff including Call-A-Ride Maintenance. Report and assist with all non-routine incidents, accidents and passenger-related issues as required. Assist customers in a polite and professional manner with service requests, reservations, cancellations, complaints and various trip-related issues. Establish efficient routing and scheduling for customers using telephone and specialized computer software. Comply with transportation contractual agreements for Medicaid and other Providers of service the Agency may engage with including partnered Transit Agencies. Prepare precise and complete reports concerning union personnel, customers, incidents, accidents, and any other event that requires documentation. Enhance and refine schedules for customers and drivers to ensure the most efficient routing and use of the service, allowing for increased service and productivity. Additional duties as required. Must be able to work varying shifts including weekend work.