Outbound Operations Manager

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.  Operations Manager – Outbound, Animal Health Our Colonial Heights, VA location is seeking an Outbound Manager responsible for managing the outbound operation of the Distribution Center to ensure timely and accurate order fulfillment and shipping to ensure the customers’ expectations are exceeded every day. We offer a climate-controlled, small-team environment where you rarely have to work weekends! WHO WE ARE Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. OUR VALUES Never Settle – Share the Customer Goal – Give Power – Be Passionate – Do Good Come join our amazing team where we go for great, put the customer first, operate as one team, cultivate a passion for animals, and always act responsibly for customers and society! COMPANY BENEFITS Medical, Dental, & Vision Insurance starting on Day 1 Generous holiday and paid time off policy Company paid life and AD&D insurance 401(k) with generous company match Pet Insurance and more!! JOB RESPONSIBILITIES Plans and directs all distribution activities including shipping, routing, and administrative tasks to ensure company requirements are met. Leads the effort to gather feedback regarding the customer expectations. Makes recommendations and implements changes to continually improve the customer’s experience. Ensures the efficient organization and layout of the distribution center by optimizing processes for picking, packing, and shipping customer orders while maintaining distribution center compliance with all governmental agencies and their regulations. Main point of contact for all inquiries regarding outbound shipments.  Works with internal partners (Sales, Regulatory and Quality Affairs) regarding orders shipped.  Answers questions and provides information to resolve any outstanding issues in a timely manner. Pro-actively communicates issues to appropriate individuals which many include: Customers, Sales, Purchasing, and Distribution Center Management. Reviews current or future trends that indicate possible gaps in the outbound process and makes recommendations based on findings. Conducts daily status meetings with management team to review prior day’s performance and to develop action plan for current day. Manages the outbound team. This includes but us not limited to, performance management, attendance management, training, employee engagement and retention, and employee development.  REQUIREMENTS Bachelor’s degree required, with preference for a major in Operations, Logistics, Supply Chain, or other business-related field (or equivalent combination of education and experience). Minimum of three years of experience in warehouse or production environment; 1 year experience with a pharmacy or pharmaceutical wholesaler/distributor required Minimum three years management experience Must be able to meet any minimum certification qualification required by any local or state board or licensing agency, as applicable within span of control (varies by location) COMPETENCIES NEEDED Demonstrates strong communication skills, both written and verbal. Demonstrated ability to strategically organize, prioritize and meet customer expectations Highly motivated and results oriented Ability to build and maintain strong working relationships Must be proficient in Microsoft and computer skills Experience and knowledge in distribution processes (receiving, shipping and inventory control) required Forklift Certification desired Green belt or equivalent in Six Sigma or Lean Six Sigma preferred PHYSICAL DEMANDS/WORK ENVIRONMENT Covetrus is a federal contractor and abides by the Drug Free Workplace Act (DFWA). In accordance with the DFWA, Covetrus maintains a drug-free workplace. This position requires passing a criminal background check and drug screening which includes testing for marijuana. Must be flexible to work mandatory overtime hours as needed to ensure timely customer delivery.   Ability to lift and transport 30 pounds on a regular basis and up to 50-70 pounds on an occasional basis. Must be able to stand and/or walk on concrete for the duration of the shift and complete tasks that include bending, stooping, and reaching. May require working in a cooler environment of 35°- 46° F. Overnight travel on an as-needed basis REQUIRED QUALIFICATIONS : Bachelor’s degree required, with preference for a major in Operations, Logistics, Supply Chain, or other business-related field (or equivalent combination of education and experience) WORK EXPERIENCE : Minimum of three years of experience in warehouse or production environment Minimum three years management experience TECHNICAL SKILLS : Demonstrates strong communication skills, both written and verbal. Demonstrated ability to strategically organize, prioritize and meet customer expectations Must demonstrate strong ability to pay attention to detail Highly motivated and results oriented CERTIFICATION S: Forklift Certification desired Must meet any minimum certification qualification required by any local or state board or licensing agency, as applicable within span of control (varies by locatio