Outbound Contacts Specialist

Agency Dept of Revenue Division CUSTOMER SERVICE Job Classification Title Administrative Specialist I (S) Position Number 60081516 Grade NC08 About Us The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. Description of Work ***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING*** Come work for NCDOR! We will teach you all about taxes so you can serve the taxpayers of North Carolina! If you are looking to start a career in government, balance your professional and personal life, or simply serve North Carolina taxpayers, a career with the NCDOR may be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers. We are currently recruiting for an Outbound Contacts Specialist based out of our Raleigh Headquarters. The Outbound Contacts Specialist plays a key role in ensuring taxpayers across North Carolina receive accurate, timely, and compliant communication. This fast paced, detail-oriented position focuses on managing, validating, and processing critical taxpayer correspondence—helping maintain the integrity of the Department’s communication workflow. In this role, your primary responsibilities center on handling and validating high volume, time sensitive documents with exceptional accuracy. Candidates may be eligible for a hybrid work schedule after completing the position's training progression plan. Responsibilities include, but are not limited to: • Revalidating refund checks to ensure accuracy and compliance • Researching and processing returned mail, including correcting issues and resolving delivery concerns • Supports account maintenance tasks, including updating addresses and ensuring notices and POA documentation are accurate and properly matched • Reviewing notices for accuracy and identifying anomalies before final processing • Coordinating daily with the Mail Service Center, including organizing, packaging, and preparing materials for scheduled pickups • Processing outbound documents—including tax notices, refund checks, letters, and affidavits Knowledge Skills and Abilities/Management Preferences Good communicator (both written and verbal) with the ability to express oneself clearly and concisely Experience with the use of a computer and proficiency in word processing Ability to perform work with consistent precision and strong attention to detail Flexibility and adaptability in a fast paced, high volume environment Ability to stand, walk, bend, and lift materials weighing up to 35 lbs. as required for daily mail processing tasks Recruitment Range: $39,244 - $45,000 Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. COMPENSATION & BENEFITS:  The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Some highlights include: The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service  Twelve paid holidays per year  Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year  Twelve sick days/year which are cumulative indefinitely Paid Parental Leave  Personal Observance Leave and Community Service Leave   Longevity pays lump sum payout yearly based on length of service  401K, 457, and 403(b) plans Eligibility for the Public Service Loan Forgiveness Program The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.  This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.   To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. Applicants eligible for veteran's preference should attach a copy of form DD-214. If you have general questions