Order Processor

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time. About the Position The Order Dispatch Specialist will act as a superuser by prioritizing and executing the wave plan while creating and maintaining reports of daily data communication transactions.  The Order Dispatch Specialist will be the primary contact for troubleshooting and conducting diagnostic testing to resolve problems.  The Order Dispatch Specialist will also aid in coordinating orders with customer service, operations and transportation, tracking the progress of waves, releasing work to the floor, and maintaining an open line of communication with the operations management team as well as assist in making and clearly communicating, key business decisions. Schedule: Friday, Saturday, and Sunday, 5am to 7:30pm Functions Develops, analyzes, modifies and executes the Wave Plan to ensure predetermine ship schedules are met for all customers while maintaining a level workload of activity across all shifts  Prioritizes daily schedule and create reports as needed to monitor, track and measure performance at all levels  Provides technical assistance as a superuser while conducting diagnostics to investigate and resolve problems  Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources or locate and leverage the appropriate external resources to solve problems as needed  Documents procedures and solutions for help desk issues  Works closely with Transportation and Customer Service teams to evaluate truck loads, fill expedite request, and/or change routing  Works closely with Inventory teams to ensure inventory integrity when replacement product is needed to fill an order  Monitors and respond to email and phone calls in a timely manner  Ensures communication between Replenish associate for stock replenishment are completed to release orders to the floor in a timely manner  Other duties as assigned  Qualifications High School or GED required  Minimum of 1 years’ experience in warehousing or distribution required  Must have extensive working knowledge of EWM, SAP and WMS systems  MS Office skills to include Word, Excel, Outlook and PowerPoint as well as data entry and typing ability  Experience as a super user in distribution or warehousing strongly preferred  Excellent communication skills, both verbal and written and the ability to speak effectively before groups   Attention to detail and data accuracy  Ability to read and interpret documents such as safety rules, operating and maintenance manuals and to write routine reports and correspondence  Must be team oriented  Must be able to handle multiple tasks and priorities  Ability to adapt to changing situations in high stress environment  Ability to understand abstract relationships, develop ideas, and solve problems creatively  Flexibility to work different shifts if necessary and overtime with little or no notice    Competencies Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.   Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.   Decision Quality - Making good and timely decisions that keep the organization moving forward.   Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.   Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.  Travel Requirements No travel required.  Disclosures For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/ The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Per company policy, all internal job postings expire 14 days from the date they are posted. Benefits offered: Medical insurance including HSA, HRA and FSA accounts Supplemental insurance including critical illness, hospital indemnity, accidental injury Dental Insurance Vision Insurance Basic Life and Supplemental Life Short Term and Long Term Disability Paid Parental Leave 401(k) Paid Time Off approximately 2  weeks (accrual begins on Day 1 of employment) Employer Paid Holidays- 10 days Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company. Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive