Order Management & Import Transportation Supervisor

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 15,000 trained professionals 250+ locations worldwide Fortune 500 Globally unified systems Organic growth Scope of Position   The OM and Import Transportation Supervisor will lead, train and mentor the department. She/he will supervise all aspects of the OM and Import Transportation Team, while ensuring the proper and timely movement of freight. Proactive communication and superior customer Service is a must. Major Duties and Responsibilities Order Management Oversight of  daily operations and follow up on delayed actions in the booking process (missed bookings, COB, etc..) Daily review and resolution of EDE messages for customer ASN messages Create and delivery monthly KPI reports for each client. Maintain SOP’s for OM Clients Invoice customers timely and accurately for OM services (when applicable) and ensure rate schedules are updated accurately and timely in CFIT Drive data re-use from OM to brokerage and transportation Transportation Manage day to day movement of Air and Ocean Import shipments Heavy involvement with T&I process Manage and maintain client procedures Monitor Department Quality and Compliance Operations Backup Support Uphold Department Business Plan and Goals Define, develop, and document business processes and procedures Effective interpersonal skills.  Ability to relate to customers and internal employees at all levels Accounting Resolve AJAX items monthly for OM origin branches. Management of BNP, AJAX, and Payables Database Ensure timely import settlements for revenue recognition All accounting issues are closed out timely Personnel Development Obtain at least 52 hours of training per year Quarterly training for Sales and branch staff regarding OM product Participate in focus meetings with staff Employee development through Training and Mentorship Teach and exemplify EI culture Participate in Employee Reviews Sale s/Marketing Active involvement in Pricing and Market Strategy Assist in building a strong import based clientele while growing market share Active involvement with Client Retention Service Provider / Customer Relationships Build rapport with origin branches, brokers, & customers both “internal” & “external” Minimum 5 customer facing call per month Provide friendly and helpful customer service in all forms of communication Build rapport with local service providers Manage Annual Retention Reviews for service providers College degree or 2-3 years of Expeditors’ experience Excellent written communication skills Demonstrated customer service skills and proven interpersonal skills. IATA/FIATA Hazardous Materials Certification Expeditors offers excellent benefits Full Time position  / Monday-Friday  40 hour work week Paid Vacation, Holiday, Sick Time  Health Plan: Medical, Prescription Drug, Dental and Vision Life and Long Term Disability Insurance  401(k) Retirement Savings Plan (US only) Employee Stock Purchase Plan  Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines.