Operations Supervisor

Job Seekers can review the Job Applicant Privacy Policy by clicking  here . Job Description : At Ryder, our most important competitive advantage is our people.     CULTURE- INTEGRITY- FAMILY . As an   Operations   Supervisor,   you’ll   be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career.     This is an essential   industry   and   we’ve   been in the game since 1933!     The   Operations Supervisor   assists   the   Operations   Manager with the operations and personnel for a shift   of   a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to   accomplish   results and ensure business   objectives   and labor requirements are met. The Ops Supervisor   is responsible for   ensuring the customers' needs are being met while balancing financial,   operating , quality,   safety   and asset targets against the requirements of the business.   This position is responsible for managing the location’s performance against metrics to meet and/or exceed assigned objectives.   The Ops Supervisor will receive cross-functional training to support others within the shop.   As with all Ryder shop positions, the Op erations   Supervisor, or “ Shift Supervisor ”,   is responsible for   adhering to all Ryder Maintenance Operations policies and procedures.      This role may be a developmental position to prepare incumbents for the Ops Manager role because   we allow you to carve out your own career path and promote from within , based on performance.     The continuous, on-the-job experience here at Ryder   opens up   other opportunities and provides a long-lasting career.    Shop Location: Phoenix, AZ Hours: 2:00PM TO 12:00AM   Schedule: Sunday- Wednesday Hourly | Paid Weekly!   Here i t   from   people   who   work here!   https://www.youtube.com/watch?v=usBbl6L1V6E   This is Ryder:   https://www.youtube.com/watch?v=b24PFgxvVS0   Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for   vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.   You thought   that   was it?   Take a look   at a few of these: Ryder's most recently been named " Top Company for Women to Work for in Transportation "   by   Women in Trucking,   one of   Fortune Magazine ’s “ World’s Most Admired Companies ”, & one of “ Reader's Choice Excellence Awards ” by   Inbound Logistics.   What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their " Supplier Environmental Excellence Award "   Essential Functions   Workflow Management:   Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval   Ensures all warranty policies and procedures are executed   Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate   Responsible for conducting yard checks to ensure proper work scheduling and prioritization   Labor Management   Provides management, training and development of all personnel assigned   Responsible for Performance Management of all assigned personnel   Customer Management:   Responsible for customer relationship management to include issue resolutions, customer   satisfaction   and retention, as well as ensuring vehicle uptime   Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates   Conduct customer visits as required by the Customer Care Plan   Asset Management:   Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility   Evaluates needs and makes recommendation for shop tooling and equipment requirements   Assist in the management and oversight of vehicle specifications and vehicle in· service/out-service process   Assist in ensuring all vehicles have required specifications in SAM   Responsible for Parts Inventory management, policies and procedures   Quality Management:   Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work   Perform breakdown root cause analysis, implement corrective actions locally, and   when necessary, communicate issues to Technical Assistance Center   Ensure Cleanliness and quality of repair for all maintained vehicles   Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends   Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized   Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs   Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements   Ensure Employee compliance with Safety and EPA regulations and requirements   Financial Management:   Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction   Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial obj