Operations Supervisor

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.   What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our  Hybrid Work Model . Job Description Are you ready to be part of a team that values safety, continuous improvement, quality, and employee well-being? CHEP is looking for a motivated Operations Supervisor (1st Shift) to join our team in Wilmington, MA! As a Plant Operations Supervisor, you will be responsible for assisting the Plant Manager in managing total plant operations and delivering superior customer satisfaction by driving results and exceeding expectations in the key areas of safety, service, quality and cost. Key Responsibilities May Include: Provide hands-on leadership by mentoring, coaching, and guiding employees, addressing employee relations issues, and fostering a positive and productive work environment. Lead and enhance safety performance on shift, promoting a proactive safety culture through training, accident prevention, and rehabilitation programs, ensuring compliance with safety standards. Manage shift maintenance activities, resolving equipment breakdowns in coordination with the maintenance team to maintain uninterrupted plant operations. Drive continuous improvement initiatives on shift, implementing best practices to enhance efficiency, quality, and cost-effectiveness across end to end operations. Monitor and manage the plant's operational costs and yield, working closely with the Plant Manager to optimize performance and contribute to the overall plant objectives. Address performance and attendance matters in collaboration with HR, ensuring that all plant staff meet operational expectations. Ensure full compliance with CHEP procedures and work instructions, ensuring tasks are completed accurately and in line with company standards and operational goals. What   Y ou   W ill   D o   Supervise the work of all production employees – oversees production and shipping schedules based on availability of raw and finished goods.   Provide hands-on leadership as a supervisor, responsible for mentoring and coaching all employees and working through employee relations issues.   Support plant administration to ensure compliance   to   established   policies   Responsible, in consultation with Plant Manager, for the cost and yield performance of the Plant in partnership with the overall P&L of the Plant.   Support cost control initiatives and process control within the Plant.   Review operations activities, including local transportation activities, to   maintain   compliance with all Federal,   State   and local laws (OSHA, DOL, DOJ, EPA, FD)   Drive Safety improvements (Zero Harm) across the Plant   Ensure the consistent execution of all SOPs throughout the Plant   in accordance with   the PMS Commercial Organization, Global Supply Chain   Deliver best operational practices and cost efficiencies across the Plant while   maintaining   critical quality and raw material   utilization   standards that are necessary to   maintain   customer satisfaction and Plant profitability.   Ensure compliance through teamwork for all Standard Operating Procedures within the Plant   Identify   Lean opportunities to effectively   eliminate   waste    In partnership with Plant Manager, provide leadership to Plant staff to effectively recruit, train, develop, evaluate, motivate,   delegate   and   monitor   their activities   Drive efficiencies in asset   utilization   through proper transportation scheduling, dispatch, & driver management while meeting customer expectations   What You Will Bring   Qualifications :   Bachelors in Operations/Supply Chain   -or- relevant experience in a related field   Six Sigma/Lean certification desirable   ​ 90% of workforce is Spanish speaking. Spanish and English skills are highly valued ​ Experience :   Prior experience in a plant supervisory role in an engineering or manufacturing environment   Familiarity with private fleet management/transportation is helpful   Strong customer focus orientation   Strong people management capability including non-exempt production workforce   Demonstrated success in delivering strong employee relations   Demonstrated ability to work cross-functionally   Experience managing safety performance and programs   Understanding of supply chain practices and metrics    What To Expect  1st Shift Operations - Monday - Friday 6am - 2:30pm Approximately 25-30 direct reports Weekly production volumes - across 2 shifts: 40K sorted, 24K repairs What   W e Offer   Competitive Pay w/ Shift Differential   Benefits Day 1!    401K w/ company match (up to 4%)   FREE company-paid vision, short-term disability, and life   insurance!   FREE company-provided PPE and safety equipment   Tuition reimbursement, parental leave, childcare   assistance , profit sharing, and MORE!   The salary range for this position is $62,000 - $90,000.        Salary ranges provided   take into account   a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organi