Operations Specialist

Meet Yubico Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. We are publicly traded on Nasdaq Stockholm; our global footprint includes headquarters in Stockholm, Sweden, Silicon Valley, California; and Singapore. Why Join Our Mission? At Yubico, we are guided by a shared belief that your work matters. We operate under a cultural philosophy of Speed with Integrity , pushing the boundaries of technology to secure the AI frontier—protecting both human and agentic AI interactions—and leading the transition to post-quantum cryptography. In everything we do, we live by our core values: Battle Friction: We constantly look for new ways to simplify our products, our work, and the user experience. Inspire Higher: We think big, champion the open internet, and strive to do the right thing even when it is difficult. One Team: We are open, responsive, and collaborative, overcoming challenges and celebrating our successes together. Aligned with our commitment to open standards, we foster a thriving builder ecosystem through the Yubico Developer Program , offering free open-source repositories , libraries, and SDKs to help developers rapidly integrate strong hardware authentication into any application. Through close collaborations with technical partners like Google, Microsoft, and Amazon, as well as newer frontiers like OpenAI, we continue to shape a safer digital world while donating security keys to protect vulnerable communities, journalists, and humanitarian groups worldwide through our Secure it Forward program. At Yubico, we offer: Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and connection across Yubico. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here ). Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. Check out our Life at Yubico Page on LinkedIn and our awards here . Tasks & Responsibilities: Contribute to the development of warehouse and inventory management concepts and techniques to optimize quality inspection and inventory control systems Complete complex warehouse and inventory tasks in creative and effective ways, using advanced metrology and data analysis Take the lead on demanding assignments requiring high initiative to resolve inventory-related issues, proactively identifying areas for process improvement Act independently to determine methods and procedures for new warehouse assignments, often serving as a facilitator and team leader Oversee daily inventory usage and accuracy, implementing advanced tracking methodologies Direct the receipt, inspection, and staging of shipment inventory to ensure rigorous quality standards Independently escalate and resolve quality and logistic issues affecting inventory levels Design and maintain comprehensive process documentation and SOPs Manage complex Return Merchandise Authorization (RMA) workflows, including troubleshooting and facilitation of resolution Analyze return cycle documentation to lead continuous quality improvements Proactively identify operational bottlenecks and conduct Root Cause Analysis (RCA) to drive sustainable process improvements Provide support for production and fulfillment teams to meet strategic schedules Work hours start at 8:00 AM Pacific onsite at our Santa Clara location Ability to work extended hours on occasions You may need to lift up to 20 lbs This position is based in our Santa Clara Office Such other duties as may be assigned or agreed to by the Manager, Production & Fulfillment Somewhat regular travel may be required to Yubico offices, customer sites, conferences, and company functions Basic Qualifications: Typically requires a minimum of 6 years of related experience in warehouse, logistics, or inventory management Proven specialist-level expertise in warehouse operations, demonstrating the ability to act as an independent facilitator and leader Extensive experience with Lean Six Sigma, 5S, and other process improvement methodologies in a warehouse context Advanced proficiency in Warehouse Management Systems (WMS) and ERP systems (NetSuite) to drive operational excellence Experience managing complex Return Merchandise Authorization (RMA) workflows Demonstrated success in proactive problem-solving and applying Root Cause Analysis (RCA) to optimize operational efficiency Preferred Qualifications: Familiar with fulfillment work in other facilities Familiarity working in a GSuite environment Experience using metrology and inspection instruments Course study in science, mathematics, statistics, engineering, manufacturing or related field U.S. benefits designed for your overall well-being: Health coverage. We’ve got you covered with top of the line health plans, including dental and vision. We pay 100% of your premium and 85% for your family. Retirement plan. Our retirement plan includes a 401K dollar per dollar match up to 6% with a cap of $6K/year. Immediate vesting. Wellness reimbursement. We offer $1,200.00 in wellness earnings (prorated based on start date) that you can use on your gym membership, a massage, or your favorite online fitness classes. This is a taxable benefit if you choose to participate. Learning and development. We encourage your professional growth and offer a yearly development stipend of $3,000 and mentorship program.  Time off. We offer a total of 15 vacation days plus 10 holidays, and 7 sick days a year. Paid parental leave. We