Operations Manager - Waxahachie, TX

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the 2nd Shift Operations Manager will play a critical role in driving operational performance, workforce excellence, and cost-effective manufacturing execution. ROLE OVERVIEW The Operations Manager leads the strategy, development, and performance of manufacturing departments and external operations partners, ensuring alignment between daily operations and Fanatics Commerce's broader business priorities. This leader drives staffing optimization, continuous process improvement, and a culture of accountability while serving as a key liaison across supervisors, team leads, and athletes to resolve issues and align on goals. The Director of Manufacturing Operations delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Cross-Functional Leadership: • Partner with Human Resources, senior leadership, and external operations partners to align priorities, enforce compliance, and drive strategic business outcomes across the manufacturing function. • Serve as a liaison between supervisors, team leads, and athletes to gather insights, surface issues, and ensure cross-functional alignment on operational priorities. • Communicate and enforce company standards and policies across all levels of the organization, fostering a culture of accountability and consistency. People Leadership: • Mentor and develop supervisors into strong, effective leaders through targeted coaching, training, motivation, and incentive programs that maximize individual and team performance. • Manage staffing levels and schedules to optimize productivity; plan, assign, and direct daily workflow to meet operational and service-level requirements. • Lead staffing forecasts and workforce planning to support seasonal and peak business demands, ensuring the team is positioned to perform at the highest level year-round. Fan & Customer Impact (Obsessed with Fans) • Consistently meet or exceed service levels and quality expectations while operating within defined financial parameters to deliver a best-in-class fan experience. • Propose and implement creative, cost-effective solutions that directly improve the customer experience and elevate fan satisfaction. • Gather a deep understanding of customer requirements and translate them into operational processes that drive quality, speed, and reliability. • Track and analyze program effectiveness, reporting productivity and performance metrics to senior leadership to ensure ongoing alignment with fan-facing commitments. Innovation & Problem Solving (Limitless Entrepreneurial Spirit) • Identify and implement solutions that drive revenue growth and reduce operational costs, applying strong analytical skills and resourcefulness to complex manufacturing challenges. • Oversee the development and implementation of process improvements that enhance operational efficiency and position Fanatics Commerce for scalable growth. • Demonstrate proactive, creative problem-solving across all areas of manufacturing operations, turning operational insights into actionable improvements. • Leverage digital tools, data analysis, and emerging technologies to continuously evaluate and elevate manufacturing performance. Ownership & Execution (Determined & Relentless Mindset) • Direct the strategy, development, and performance of manufacturing departments and external operations partners, driving alignment between day-to-day operations and strategic business priorities. • Plan and coordinate activities to ensure efficient material handling and inventory control, maintaining operational consistency and profitability. • Promote a safe work environment through rigorous training, accident prevention protocols, and emergency preparedness planning. • Thrive in a fast-paced environment, making sound decisions quickly and effectively while delivering clear, constructive direction and feedback to all team members. AI & DIGITAL CAPABILITY We are building a future-ready organization. This role is expected to: • Apply AI and technology to improve efficiency, quality, and outcomes • Use data and digital tools to inform decisions and enhance performance • Demonstrate curiosity and adaptability in adopting new technologies and ways o