Operations Manager, Palliative Transition Partner (Remote)

About Us Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today! Job Summary:   The Operations Manager, Palliative Transition Partner will own the centralized operational layer for a growing home-based palliative/hospice care transition partnership: patient coordination, referral completion, scheduling, and reporting. This role is being created to build strong working relationships with partner stakeholders, and stand up a scalable operating model as the partnership expands to new markets.   Key Responsibilities   Central Calling & Scheduling Operations   Manage the team responsible for patient outreach, warm handoffs from referral partner, and referral/screening completion   Own live patient scheduling against a shared calendar system, applying market-specific provider rules without requiring a transfer or hand-off   Demand Planning & Reporting   Forecast staffing needs by market based on referral volume and panel growth   Own and report core central metrics: warm handoff rate, palliative transition rate, engagement rate, visits/patient by acuity, timely initiation of care   Build recurring reporting cadence for quarterly business reviews and internal leadership updates   Team & Operations Management   Hire, train, and manage the central calling/scheduling staff   Build and maintain SOPs for patient outreach, referral/screening completion, and scheduling across markets   Serve as escalation point when scheduling conflicts or rule mismatches arise between central and market teams   Partner Relationship Management & Problem Solving   Serve as a primary operational point of contact for the partner organization, building trusted working relationships with their leadership and market-facing staff   Proactively identify friction points between central operations and market/partner teams, and drive resolution   Bring structured problem-solving to recurring operational issues (e.g., scheduling mismatches, referral gaps) rather than escalating without a proposed path forward   Represent central operations in partner-facing meetings and business reviews   Expansion Management   Lead operational onboarding for new markets: capture local scheduling rules, provider calendar setup, staffing ramp   Partner with market and regional leadership to validate rule configurations before go-live   Iterate on the central/market operating model as new markets surface edge cases   Cross-Functional Coordination   Partner with the external care partner organization on shared metrics and process changes   Coordinate with market-based clinical teams on scheduling logistics and issue resolution   Flag risks or gaps to leadership proactively rather than waiting for scheduled reviews   Qualifications   3+ years in healthcare operations, care coordination, or scheduling operations management (home-based care, hospice, or palliative experience strongly preferred)   Demonstrated experience managing a team of coordinators/schedulers, including hiring and training   Strong data/reporting skills — comfortable building and maintaining recurring metrics reports (Excel required, AI skills recommended)   Track record of managing operational rollouts or expansions across multiple sites/markets   Strong relationship management skills — experience serving as a primary point of contact for an external partner or client organization, with a track record of resolving operational friction collaboratively   Starting Rate: $75,000/yr Full-time employees qualify for the following benefits: Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.  Paid Time Off Paid Office Holidays  All employees qualify for these benefits: Paid Sick Time 401(k) with up to 3% company match Referral Program Payactiv: pay-on-demand. Cash out earned money when and where you need it! Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended. Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.