Operations Manager

Operations Manager (Practice Manager) | Rockville, Maryland Join our team at  SOL Mental Health ! We’re redefining what’s possible in mental health care—starting   with  you . Compensation & Benefits   $75,000 - $90,000 (Base + Bonus) Medical, dental, vision, FSA and HSA    401(k) with match    PTO + 10 paid holidays    Employee Assistance Program (EAP)   Short & long-term disability    Life insurance    What You Bring   3+ years of experience in healthcare practice management    Bachelor's degree strongly preferred; healthcare administration background preferred  Demonstrated success in team leadership and development    Strong organizational and communication skills    Proven ability to manage financial and operational metrics    Experience with healthcare electronic health records, practice management, and scheduling systems    Physical Requirements: Prolonged periods of sitting at a desk and working on a computer, and must be able to lift up to 15 pounds at times What  You’ll  Do   The Operations Manager (Practice Manager) leads the operational and business functions of SOL Mental Health practices, ensuring effective day-to-day operations while building a high-performing team. This role focuses on implementing organizational initiatives, driving team performance, managing practice operations, and partnering with the Therapy Supervisor to create an environment where exceptional mental health care can flourish.    Practice Managers at SOL Mental Health directly supervise non-clinical Care Team Members and partner with clinical leaders to lead assigned Care Centers.    Partner with Therapy Supervisors to align clinical and operational priorities and address practice challenges Drive patient access, flow, and experience by implementing standardized workflows across the care lifecycle Optimize scheduling, provider productivity, and clinician collaboration to support patient access and outcomes Improve key performance metrics, including new patient conversion, retention, and no-show/cancellation rates Oversee front desk operations, patient communication, and self-pay collections to ensure a high-quality experience and financial performance Lead practice-level financial and operational performance, including budget management and use of data to drive decisions Manage, coach, and develop the administrative care team, including hiring, onboarding, training, and performance management Ensure regulatory compliance while leading operational initiatives, quality improvement efforts, and cross-functional collaboration Our Culture   How we show up for each other and our patients:   We Lead with Heart     We Look for the Good     We Strengthen Each Other     We Strive for Excellence     We Break New Ground      Commitment to Inclusion   We’re committed to building a diverse, inclusive workplace where everyone feels valued and supported.   Apply today and help shape the future of mental health care.