Operations Manager

Bermex, Inc. Full time Regular About The Team    At Bermex , we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert damage prevention services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading . At Bermex , we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team .       About the Role   The Operations Manager reports to the Senior Operations Manager at Bermex . This position play s a key role in work ing with management to improve operations, sales, profit , and employee development in order to attain customer satisfaction. This position also requires a high degree of organization , attention to detail , and exceptional interpersonal communication and leadership skills .   ***Salary Disclaimer: For those residing in New York, the salary for this position is $95,000/year. *** What You’ll Do   Operation Supervisor Management :   Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports   Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit   Supervise and review the preparation of forecast numbers for each of his/her departments   Review performance and causes of significant variances, along with corrective action plans   Conduct performance and wage reviews for department supervision   Business Management :   Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports   Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets   Ensure monthly operation reports listing any unusual events – major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel   Customer Communication :   Handle or d efer all customer complaints to the appropriate authorities   Professionally represent the company to clients and their customers   P rovide general information about the meter services to customers, when applicable   Other duties as assigned.   About You   Must haves:   Education : High School Diploma or GED   Experience: 3 years of experience in an operations management  or supervisory role. 3 years of experience in the field of damage prevention directly managing teams of line locate technicians. Nice to haves:   Education: Bachelor’s Degree in O perations M anagement or B usiness A dministration   Experience: 5 years of experience in operations management or supervisory role . A t least 1 year of experience in budget development and oversight is a plus    5 years of experience in the field of damage prevention directly managing teams of line locate technicians. Your Skills :   Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service   Highly trained in conflict management and business negotiation processes   Knowledge of operations, safety process, programs, and procedures   Excellent communication skills, comfortable interacting with management and customers   Strong analytical and financial analysis skills   Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices   Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook)   A bility to multi-task , and work independently a nd as a team   Proven abilities of strong leadership skills    Excellent attention to detail for problem solving and finding   Drug/Alcohol Testing :   Drug/alcohol testing is required   Drug/alcohol testing required per N on- R egulatory requirements for employees working with water, electric, and meters   Drug/alcohol testing required per Federal DOT r egulations for employees working with gas meters   Benefits   Health and Safety :   Group health plans including medical/prescription, dental, vision and a variety of other coverage options   Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability   Flexible Spending Accounts or an option for a Health Saving Account with company match   Company paid Employee Assistance Program (EAP) for all employees and eligible family members   Retirement :   Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost   Roth or Traditional 401(k) Retirement plan with company match    PTO Plans (a fter 90 completed days of service for full-time employees ) :   Paid Vacation   Paid Holidays   Paid Wedding Day   Veterans Day paid time off for our veterans   Paid Sick Time (New York based positions ONLY)   Perks/Allowances :   Company vehicle (for all driver-based positions)   Gas card for company vehicle (if applicable)   Company provided cell phone or mobile allowance (if applicable)    B oot allowance from approved vendors    Daily per diem for travel-based positions    Where We Work    Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.    We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If