Operations Lead & Sales Support, Showroom

The Operations Lead & Sales Support plays a key role in supporting the day-to-day operations of the showroom, ensuring operational excellence and consistency while helping deliver a seamless and high-quality customer experience. This role partners closely with store leadership to oversee operational processes, support team performance, and maintain efficient store functionality. The Operations Lead serves as a resource for team members and helps ensure company policies, operational standards, and service expectations are consistently executed. Key Responsibilities Support the day-to-day operations of the store, ensuring operational processes, procedures, and company standards are consistently followed. Maintain strong inventory management practices including receiving shipments, processing service orders, conducting audits, and ensuring product accuracy. Help ensure the store environment remains organized, clean, and aligned with merchandising and presentation standards. Support store readiness for promotions, events, and business initiatives. Provide customer support as needed, assisting with sales, special orders and customer inquiries to help ensure a positive customer experience and support overall store performance. Maintain a working knowledge of products, services, and promotions to effectively assist customers and the sales team when needed. Demonstrate expert knowledge of operational systems and platforms to support all team members. Ensure overall organization within the showroom. Communicate operational priorities and updates to team members and partner with leadership to address operational challenges and opportunities. Support customers in receiving packages, processing service orders, and complex returns or exchanges. Provide sales floor support for the showroom as needed for business coverage during peak hours, breaks, store events, etc. Own a sales goal appropriate aligned with personal selling hours throughout the week 2+ years of retail experience, preferably in an operational or leadership support role Strong organizational and problem-solving skills Ability to multitask and manage competing priorities in a fast-paced environment Strong communication and interpersonal skills Experience with POS systems and inventory management tools preferred Flexibility to work evenings, weekends, and holidays as needed