Operations Coordinator

Title: Operations Coordinator   Location: Columbia, MD- Hybrid schedule The Operations Coordinator, Program Operations supports the implementation of ICF’s utility-sponsored energy efficiency programs, with a focus on commercial building systems and energy-efficient technologies. This entry-level role plays a crucial part in ensuring the efficient and effective management of energy and environmental programs by reviewing documentation for compliance, responding to customer and contractor inquiries, identifying opportunities for process improvements, sharing best practices, and collaborating with cross-functional teams. This position offers opportunities to build technical and consulting skills, gain exposure to major initiatives, and contribute to impactful energy solutions. By leveraging ICF’s deep understanding of client needs and emerging technologies, the Coordinator helps deliver high-quality services that support energy efficiency goals. Key Responsibilities     Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed.    Provide technical   assistance , training,   and guidance on energy efficient technologies and practices to participa nts   in utility-sponsored programs.   Develop and share best practices across the team and organization.    Collaborate with IT, Reporting, Marketing, and Customer Care teams.    Conduct analyses to  identify  trends, issues, and opportunities for improvement.    Assist with processing incoming project applications.     Review project application forms and submittals to ensure compliance with program policies and procedures.     Assign project applications for further processing and review  per   program  policies and procedures.    Assist with customer and contractor inquiries.    Coordinate quality control follow-up on project inspections and customer surveys as  appropriate .    Skills     Application review and compliance tracking    Team collaboration and stakeholder communication    Process documentation and improvement    Strong time management and organizational skills    Advanced  proficiency  in Microsoft Excel    Analytical thinking and problem-solving    Effective written and verbal communication    Data analysis and reporting    Required Qualifications     Bachelor’s degree or Associates  degree with  minimum of  2 years of work experience.    Demonstrated experience using Microsoft Office Suite, particularly Excel, Outlook, and PowerPoint.   Preferred Qualifications     Degree in   Energy, Environmental Studies, Business   Admin   or related fields   preferred.   Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets).    Experience interacting with business owners,   representatives   and other key stakeholders.   Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate    Strong time management, communication, and organization skills.    Outstanding analytical, writing, and communication skills.    ​ Compensation : A lthough the posted range below is broader, this position is anticipated to offer a base salary in the $55,000 to $57,000 range. Actual compensation may vary based on the candidate’s location, experience, and other relevant factors. Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration.  Failure to do so may result in the application being excluded for consideration .   Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact  [email protected]  for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer .   Together, our employees are empowered to share their   expertise   and collaborate with others to achieve personal and professional goals. For more information, please read our  EEO   policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with   sincerely held   religious beliefs, in all phases of the application and employment process. To request   an accommodation,   please email  [email protected]  and we will be happy to   assist . All information you provide will be kept confidential and will be used only to the extent   required   to provide needed reasonable accommodations.    Read more about  workplace discrimination righ t s   or our benefit offerings which are included in the  Transparency in (Benefits) Coverage   Act.   Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or   assist   with responses during interviews (whether in-person or virtual) is not   permitted . This policy is in place to   maintain   the integrity and authenticity of the interview process.    However, we understand that some candidates may require accommodation  that involves the use of AI. If   such an   accommodation is needed, candidates are instructed to contact us in advance at  [email protected] . We   are dedicated to providing   the necessary support to ensure that al