Operational Risk Manager

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . We're looking for an Operational Risk Manager to own the day-to-day operational risk and issues management for Wise US Inc and Wise Canada. You'll be a data analyst, process coordinator, and AI-powered problem solver—gathering and synthesizing data to support quarterly Risk Committee and Board materials presented by senior risk leadership. You'll work closely with Product, Compliance, and various business teams to understand issues and risk trends to build that into board and committee-ready reporting. WHAT YOU'LL BE DOING Issues Management Operations  Support the monthly issues management process by coordinating with issue owners, obtaining timely status updates, maintaining data quality, and helping ensure issue records meet Wise documentation standards. Support first-line teams in documenting issues and entering them into AuditBoard / Optro, including guidance on required fields, issue descriptions, risk ratings, action plans, due dates, and remediation evidence. Help teams navigate AuditBoard / Optro workflows, including target date extensions, workflow routing, status updates, and issue closure requirements. Compile and maintain the monthly Issues Forum materials, working with business functions to ensure updates are complete, timely, and decision-useful. Support documentation of issue risk acceptances where senior leadership determines a risk should be accepted, ensuring risks, mitigating factors, residual risk, approvals, and review expectations are clearly captured. Identify opportunities to improve issue management routines so they are less administrative and more useful for risk visibility, accountability, and remediation. Risk Committee and Board Reporting Support Support quarterly Operational Risk assessments for Wise US Inc. and Wise Payments Canada by gathering KRIs, issues, incidents, operational loss data, and stakeholder narratives. Analyze operational loss, incident, and issue data to identify trends, root causes, emerging risks, and potential control weaknesses. Help prepare clear, concise narratives for Risk Committee and Board materials, with appropriate review from first-line stakeholders and senior Risk leadership. Coordinate KRI data collection from stakeholders and maintain supporting materials for committee reporting. Support maintenance of governance materials, ensuring reporting is timely, accurate, and useful for decision-making. Gain exposure to board governance processes and learn how risk reporting flows to senior leadership and entity-level governance forums. Support Key Risk Projects & Initiatives  New Product Risk Assessments: Review product documentation and complete operational risk assessment templates - identifying risk scenarios and documenting controls Control Mapping: Support Wise’s control framework buildout by conducting interviews with process owners, documenting existing controls, and completing control mapping templates across material processes  KRI implementation: Collect and compile Key Risk Indicator (KRI) data from teams and fold into ongoing risk monitoring and tracking materials Ad-hoc risk projects: Support incident deep-dives, process improvement initiatives, etc. Required: Strong Analytical & Data Skills  Comfortable pulling data from multiple systems and dashboards Can synthesize disparate data sources into clear, actionable insights Experienced with manual data gathering and identifying opportunities to automate it Able to spot trends and ask the right follow-up questions Strong Excel skills (VLOOKUPs, pivot tables) Operational/Financial Risk Experience  2-4+ years in operational risk, risk assessments, incident or issues management, or operational controls Understanding of operational risk fundamentals (incidents, issues, controls, risk ratings, KRIs) Familiarity with risk frameworks and how they connect to business outcomes Experience with risk assessments, incident management, or similar risk functions **Experience preparing materials for senior leadership or governance committees preferred** Facilitation & Communication  Comfortable interviewing business owners and asking clarifying questions Can translate technical risk concepts into business language for varied audiences Able to chase down stakeholders and coordinate across teams Strong written communication for executive-level reporting Location Requirements Must be based in Austin, TX or willing to relocate to Austin Hybrid work arrangement with team collaboration expectations (Not 100% remote) Relocation assistance package available for qualified candidates Preferred: AI & Data Proficiency  Demonstrated use of AI tools (ChatGPT, Claude, etc.) for analysis, documentation, and automation Comfortable learning and adapting to new GRC and risk tools Interest in exploring AI applications for operational efficiency and reporting automation Data-driven mindset with ability to translate complex data into clear insights Payments or Financial Products Experience  Background in fintech (payments, lending, BNPL, crypto, trading platforms), or similar financial services environment Auditboard Experience  Familiarity with Auditboard or other GRC platforms (ServiceNow, Archer, LogicGate) is a plus, but willingness to learn is more important Additional preferred experience: Deep understanding of payment ecosystems, including ACH, card networks, cross-border remittances, and the mechanics of di