Onsite Supervisor

We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring! We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice. We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of  Indeed - the world’s #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market. 💼  This is a fixed-term contract position running through mid-January 2027. Working Hours: The role demands scheduling flexibility and adaptability to a rotating or variable shift. Candidates must be available for shifts that could include evenings and weekends to meet business needs. The Role Works primarily on-site at a customer’s facility in AZ 85043 , overseeing daily operations and ensuring seamless service delivery. This role may support a hub-managed account where recruiting occurs at the hub or client site. This role reports directly to the Onsite Manager or a Regional Manager and could be assigned to a shift or a specific portion of the business. Typically, the Onsite Supervisor relies on a supporting hub to fulfill recruiting needs. The scope of the position may vary depending on the customer size and scope of the account.  What you’ll be doing Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position. Build and maintain good relationships at all levels of the customer’s organization and deliver world-class customer experience by handling all customer service inquiries, concerns, and issues and ensuring consistent quality. Provide and analyze reports on Indeed Flex bookings and other activities, supporting the implementation of new processes and procedures. Facilitate new hire recruitment, orientations and pre-training with Flexers for proper transition to assignment. Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy. Play an integral role in managing all day-to-day operations, liaising between Indeed Flex’s internal stakeholders with frequent opportunities to work directly with our clients and Flexers. Perform quality control functions, such as tracking Flexer attendance, productivity, and overall job performance to ensure Customer Satisfaction (CSAT). Maintain compliance with Indeed Flex operations, systems, and employee record requirements, ensuring adherence to customer agreements for background checks, drug screening, billing, and other terms.  Enter and maintain accurate and timely account and Flexer information in the operating system.  Support Indeed Flex Safety requirements and participate in the customer’s safety program, ensuring employees follow safety policies and PPE requirements, and conduct accident reviews, investigations, and injury reporting as needed. Build and maintain an in-depth understanding of our platform and its benefits, and implement employee programs and activities to improve KPI performance, such as absenteeism and turnover. Communicate regularly on account status to the Indeed Flex leadership team. Support the Onsite Manager in completing and facilitating quarterly partnership review meetings with the customer and the Indeed Flex team, ensuring quality and continuous improvement. Perform miscellaneous duties as assigned.   What you'll need Strong understanding of technology to drive a tech-enabled solution for clients, partners, and the Flexer, including Google Workplace, Slack, Salesforce, Excel, Shared Drives, Notion, Monday.com, RingCentral, etc Demonstrated success in delivering exceptional levels of customer service and/or technical support to a diverse audience via email, chat, and phone channels Demonstrated capabilities to manage workload, set priorities, and resolve issues with minimum direct supervision and minimum escalations Working knowledge of Windows and Mac operating systems Working knowledge of Android and Apple OS mobile operating platforms Exceptional written and verbal communication skills to collaborate and support effectively and efficiently with Flexers, Clients, and internal groups in order to resolve issues promptly and professionally Passionate about technology enablement and delivering exceptional user experiences Curiosity to actively seek out new ways to utilize or improve technologies, systems, and processes internally to benefit the entire team Strong organizational, time management, and prioritization abilities Excellent customer service mindset to deliver an outstanding experience, even in less-than-ideal situations with frustrated and disenfranchised users and clients What you’ll get $25/hr Employee Assistant Program  25 days PTO (prorated) + Birthday Off 8 Paid Holidays Duvet days Volunteer days About Us We’re helping people get jobs by modernising the world of temporary work. At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work. Through our evolving technology, we’re putting the power of work in the palm of people's hands—connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles.  This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle. Whether it’s hospitality, retail, or warehousing, we’re building a more flexible, efficient, and empowered labour market for everyone. Work Environment This job operates in a client facility environment or remotely. This role routinely uses standard office equipment to complete daily responsibilities and duties. If working in a remote office e