Onboarding Project Lead, Healthcare

The Healthcare Onboarding Project Lead guides new customers through the work required to begin using an Inmar Healthcare solution successfully. You will organize the plan, create clarity across customer and internal teams, coordinate configuration and testing, communicate risks and decisions, and help everyone reach launch readiness. This is a hands-on, project leadership role for someone who follows through, learns quickly, communicates clearly, and stays composed when the playbook does not yet cover every scenario. Prior healthcare software experience can help, but it is not the only path. We care more about evidence that you can organize work, build trust, learn unfamiliar systems, surface risk, and deliver commitments. About Customer Success Our Customer Success team is focused on helping customers easily achieve the value of our products. We aim for every interaction to create confidence, reduce customer effort, and demonstrate that we understand the customer's business.  What You Will Own Lead onboarding projects: Guide customers from kickoff through launch and handoff. Build and maintain the project plan, milestones, actions, decisions, dependencies, and readiness criteria. Turn customer needs into launch-ready requirements: Listen carefully, establish and maintain the intended workflow, document requirements and commitments, and coordinate accurate account setup, data, access, and integration needs. Validate readiness and support adoption: Coordinate or perform configuration checks, data validation, QA/UAT, training, and launch-readiness reviews. Make sure unresolved issues have a clear owner and plan. Create confidence through communication: Provide clear status, next steps, risks, decisions, and required actions. Escalate early when scope, timing, quality, or the customer experience is at risk. Improve the onboarding model: Capture customer feedback and lessons learned. Turn new scenarios into clearer playbooks, templates, checklists, and handoffs so the next customer has an easier experience. What Success Looks Like First 90 days: Build working knowledge of the product, customer workflows, onboarding process, tools, and partner teams. Shadow and co-lead projects, maintain accurate plans and action logs, communicate clearly, and begin owning standard workstreams with coaching. By 6 months: Independently lead standard onboarding projects through agreed milestones and launch readiness. Customers and internal partners know what is happening, what comes next, who owns each action, and where risk requires attention. Documentation and validation prevent avoidable rework. By 12 months: Manage a portfolio of onboarding work with predictable execution and sound judgment. Customers are prepared and confident at launch, handoffs are complete, and recurring lessons from new scenarios are converted into practical improvements for the team. Capabilities You Bring on Day One Evidence that you can coordinate multi-step work involving several people, dependencies, and deadlines.  Clear, audience-aware written and verbal communication, including the ability to explain status, decisions, risks, and next steps. Strong organization and follow-through. You create plans, document commitments, maintain details, and close loops. Sound judgment about when to solve, when to ask, and when to escalate. Ability to learn unfamiliar software, processes, and customer workflows quickly and apply feedback. A customer-service mindset that balances empathy, accuracy, clarity, and ownership. Comfort working with data, system settings, testing, and quality checks. Deep technical expertise is not required for this role, but you will be leading pharmacy software onboarding projects that have some technical components. Helpful Experience, Not Required Experience in any pharmacy setting, including retail, hospital, specialty, long-term care, mail order, central fill, PBM, wholesaler, or pharmacy technology. Experience in healthcare, health technology, SaaS, fintech, professional services, customer onboarding, implementation, or project coordination. Configuration, data files, interfaces, integrations, QA, UAT, customer training, or launch support Salesforce, project-management tools, knowledge bases, or workflow documentation Work in a regulated, privacy-sensitive, or quality-controlled environment Use of AI or automation to improve planning, documentation, insight, or customer effort How We Work Customer First: Understand the customer's business, reduce effort, set expectations, and close the loop. High Challenge, High Support: Raise difficult issues directly and respectfully, use feedback, and help others succeed. Raising the Bar: Improve quality, prevent repeated issues, and leave tools and processes better than you found them. Learning in Action: Learn quickly, test assumptions, adapt, and apply lessons to the next situation. Seeking Truth Together: Surface facts and risks, ask good questions, welcome different perspectives, and update your view when evidence changes. Upholding Commitments: Create clear ownership, communicate changes early, document actions, and follow through. A Realistic Preview You will manage more than one onboarding effort at a time. Priorities and dependencies can change. This role supports a new product. Some customer scenarios will be unfamiliar, and parts of the playbook will continue to evolve. The role includes hands-on documentation, configuration checks, data validation, testing, and follow-up. It is not only meetings and status reports. You will depend on teams you do not manage. Success requires clear ownership, respectful challenge, and early escalation. Customers may be navigating operational change while learning the product. Your organization and communication should make that experience easier. Occasional travel may be required for team events or strategic customer onboarding meetings. Required Qualifica