Omnichannel Marketing Capability Manager – Web Operations

Who We Are: Neurocrine Biosciences is a leading biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs. We are dedicated to discovering, developing and commercializing life-changing treatments for patients with under-addressed neurological, psychiatric, endocrine and immunological disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, chorea associated with Huntington's disease, classic congenital adrenal hyperplasia, hyperphagia in Prader-Willi syndrome, endometriosis* and uterine fibroids*, as well as a robust pipeline including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For more than three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders, because you deserve brave science. For more information, visit  neurocrine.com , and follow the company on  LinkedIn ,  X , Facebook and YouTube . ( *in collaboration with AbbVie ) About the Role: Responsible for the development, implementation, optimization, and ongoing management of customer experience capabilities to support the Company's pharmaceutical products and marketing initiatives, with primary responsibility for Web Operations across Neurocrine's portfolio of brands and websites. This role will oversee managed services partners to ensure work is delivered efficiently, consistently, and at a high level of quality. This includes oversight of scalable production processes, governance, service levels, and ways of working across internal teams and agency partners. As Neurocrine’s portfolio and omnichannel capabilities grow, the role will help extend these practices to additional digital production activities, such as display and social assets. The ideal candidate combines strong digital production knowledge with exceptional operational, agency-management, and cross-functional leadership skills and is energized by creating structure, improving processes, and enabling teams to deliver high-quality digital experiences at scale. _ Your Contributions (include, but are not limited to): Lead digital production operations across Neurocrine’s portfolio of websites, overseeing delivery of website launches, enhancements, updates, and ongoing production needs. This includes intake, prioritization, hand-offs, quality controls, release processes, escalation pathways Partner with brand teams, their agencies, digital managed services, and others to enable effective ways of working, accommodating different agency models while maintaining consistent enterprise production standards Develop and provide training to internal teams and agency partners on the use of core capability and best practices to maximize efficiency and effectiveness Oversee managed services partner, including budget, capacity planning, timelines, utilization, scope, and performance Establish, monitor, and report service levels and operational KPIs, including throughput, cycle time, on-time delivery, quality, rework, backlog, capacity, and vendor performance Partner cross-functionally with content owners, analytics, privacy, IT, and other stakeholders to enable effective digital delivery and resolve operational dependencies Oversee quality assurance and release-management standards to support consistent, high-quality digital experiences across the website portfolio Drive adoption of reusable components, templates, design standards, and standardized production practices that improve quality, speed, and scalability Partner with the Sr. Manager responsible for digital platforms to ensure Contentful, Bynder, and related platform enhancements, architecture, documentation, and governance support business needs and efficient digital production operations As business needs evolve, extend common production governance and operating practices to additional digital asset types and channels, including display and social, where centralized production can create additional efficiency and scale Performs other job-related duties as assigned Requirements: BS/BA degree in marketing, communications, information systems, computer science, digital technology or a related field AND 6+ years of experience in digital marketing, marketing operations, or related fields OR Master's degree in marketing, life sciences or business administration AND 4+ years of similar experience as noted above Experience managing digital production, web operations, marketing operations, or similar capabilities across multiple brands or digital properties Strong understanding of website production lifecycles, including requirements, design handoffs, development, quality assurance, release, and ongoing optimization Experience establishing and managing production workflows, SLAs, KPIs, quality standards, intake and prioritization processes, and vendor governance; experience with work management tools like JIRA, Adobe Workfront, and/or ServiceNow is a plus Hands-on experience with headless enterprise content management systems and digital asset management platforms; experience with Contentful and Bynder is preferred Experience with digital asset management practices, including metadata and taxonomy, asset lifecycle and rights management, permissions, asset governance, and DAM integrations with CMS and downstream channels Working knowledge of digital production considerations including accessibility, analytics and tagging, privacy, responsive experiences, and quality assurance Working knowledge of broader marketing technologies ecosystem, including marketing automation (Salesforce preferred) Working knowledge of how content and data flow across integrated martech systems (CMS, DAM, marketing automation, analytics), with the ability to identify when issues originate u