Office Assistant II, Gastroenterology, Heywood Medical Group

Overview You Matter Here!  Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter!  Hours: 40-Hours, Days, 8:00am - 4:30pm and 8:30am - 5:00pm, Monday-Friday $19.00 - $26.86 Disclaimer We are committed to equitable and transparent compensation practices. The salary range for this position reflects our good-faith estimate of base pay at the time of posting. Final compensation will be determined based on a variety of factors, including relevant experience, skills, qualifications, and internal equity. We regularly review our compensation structures to ensure fairness and consistency across our organization.  Job Summary: Under the direction of the Senior/Practice Manager incumbent is responsible for scheduling surgeries (if applicable) and/or referral and prior authorization processing.  As an Office Assistant II, you will utilize administrative/clinical knowledge to schedule appropriate procedures/surgeries per provider’s orders.  As an Office Assistant II you will act as a Surgical Scheduler to schedule office- based and hospital procedures consistent with the patient’s diagnosis and procedure request.  Also, must be able to respond to both written and oral correspondences regarding scheduling changes/cancellations in a timely, accurate manner.  Individual must be organized, and be able to manage demanding workload with accuracy.  See full description below. As an Office Assistant II you will act as a Referral/Prior Authorization Specialist to ensure referrals are scheduled in a timely manner, maintains tracking and appropriate documentation of referrals and authorizations.  See full description below. Responsibilities Organizational Expectations  Behavioral Attributes: The following behavioral attributes are required: achievement motivation, concern for order, flexibility, initiative, self-confidence, customer service oriented, interpersonal effectiveness, teamwork, analytical thinking and information seeking. Essential Functions Answers telephones, schedules in office appointments, takes messages accurately and routes appropriately Completes tasks associated with clinical inbox/ practice buckets (personal, practice referral, medical record and others assigned) proficiently and in a timely manner Completes tasks associated with workflow dashboard (Appointments to be rescheduled, appointment tickers, no shows and others assigned) proficiently and in a timely manner Arrives patients, verifies all required fields for most current, up to date patient information.  Has patient complete appropriate forms, accurately documents information provided by patients in EMR and completes check-in. Departs patient from office, provides any necessary patient information and schedules appointments in office and outpatient appointments as needed Collects copays/payments, maintains records and reconciles daily deposits Verifies insurance coverage and eligibility and negates issues prior to patient visit whenever possible Performs a variety of clerical functions to support office such as typing, filing, scheduling appointments, making phone calls and related duties as required or directed. Process incoming faxes and daily mail including barcoding and document processing within EMR. Schedules and coordinates patient visits and medical procedures, for both inpatients and outpatients Registers patients utilizing computer-based registration/scheduling system Processes Medical Records incoming and outgoing according to practice guidelines and regulations Maintains assigned office and/or clinical supplies.  Assures accurate inventory of supplies based on approved levels.  Rotates stock as required.  Initiates requisitions for re-supply or special items. Maintains records, reports, logs and other statistical information as required or directed. SURGICAL SCHEDULER ROLE/RESPONSIBILITIES Schedules office and hospital based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling codes. Schedules diagnostic and imaging tests.  Schedules office and hospital-based procedures, tests and imaging ensuring available time is utilized to maximum efficiency. Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital-based procedures. Interfaces with appropriate hospital staff to ensure a cohesive working relationship in providing patient care services. Enters notes/special instructions needed for scheduling in EMR. Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider. Completes accurate documentation of informed consent with patients for procedures and surgeries as needed. Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients. Confirms patient’s insurance provider and obtains all necessary prior authorizations or referrals appropriately. Ensures patients have proper medical clearance and pre-surgical testing as needed. Completes pre-procedure phone calls and confirms appointment times with patients via telephone Demonstrates use of quality improvement in daily operations Ensures completion of assessment for advanced directive, including DNR when applicable REFERRAL AND PRIOR AUTHORIZATION SPECIALIST Schedules and coordinates patient referrals to ordered services expeditiously Establishes a close working relationship with preferred providers to facilitate scheduling Ensures any necessary paperwork, medical records and insurance referrals are processed and provided to specialty provider in advance of patient appointment Stays current with insurance referral and prior-authoriz