Night Audit Supervisor

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice ®  has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice ®  to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges ®  loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit  www.choicehotels.com .  The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Unique.  Stylish.  Entirely Radisson Blu.   Upper Upscale by industry definition.  First class in any other language.  High on design and style, all wrapped up in a Yes I Can! Attitude.  The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America. The position of the Night Audit Supervisor requires an ability to provide superior guest service in a fast-paced, upscale environment. Hourly Wage: $21.00 Benefits we provide: Employee discounts on thousands of hotels Enjoy a complimentary meal in the associate cafeteria during your shift Free Parking 1st of the month following 30 days of service: Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, and so much more! 401(k) Retirement Plan 90 Days: Paid Vacation and Sick Time 8 Paid Holidays Paid Bereavement 1 Year: Paid Floating Holidays Key Responsibilities To provide exceptional guest service and utilize service brand behavior when completing the requirements of this position.  Ensuring accurate and timely recording and reporting of all property receipts  Following cash handling procedures as outlined by the accounting department  Collecting payment at check out and provides change for guests as needed  Performing all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills  Preparing all computer systems for the following day  Ensuring accurate and timely backup of files / tapes are maintained on a daily basis  Preparing, balances, posts, and distributes all necessary reports on a daily basis  Interacting with all in a professional manner, assisting other departments with necessary information  Supervises Night Audit Operation and Employees  Assists Management in scheduling, training and evaluating Night Audit employees  Provides on-going feedback and guidance to Night Audit employees  Monitors Night Audit processes and suggests improvements to management  Serves as model of exemplary customer service for other Night Audit employees  Ensures through reporting and observation that billing and cash are handled according to hotel procedures and good accounting  Completes detailed shift reports   Pro-actively prepares for hotel events to provide great customer service  Stocks and replenishes front office tools and materials  Develops and implements strategies and practices which support employee engagement  Communicates performance expectations and provides employees with on-going feedback  Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential  Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:  Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.  Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems.  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.  Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.  Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guests  Requirements/Skills Minimum two years in hotel night audit/front desk position required  Previous management experience required  Able to collaborate effectively with other hotel employees and managers to ensure teamwork  High school diploma or GED required; bachelor’s degree preferred  Strong organizational skills, critical thinking skills, problem solver  Strong computer systems skills including, reservations and reporting systems  Strong Microsoft Office suite and reporting system skills  Must work well in stressful, high-pressure situations  Must be able to accurately follow verbal and written instructions and communicate effectively   Works well independently or as part of a team  Strong attention to detail  Strong mathematical and organizational skills required  Commitment to exceptional guest service   Willing to work a flexible schedule including weekends and holidays  Adheres to the policies and procedures of the hotel  Physical Demands Ability to stand for long periods of time Abi