MSP Engineer

Why join CompuNet? CompuNet values its people more than any other asset—and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed.  We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor. Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer. We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more.  CompuNet is seeking a cloud-focused MSP Engineer to operate Microsoft Azure environments across a portfolio of managed customers. This role centers on monitoring, optimization, and operational execution to ensure Azure environments are delivered reliably, consistently, and to the highest standards of service quality and compliance.   The MSP Engineer is accountable for the ongoing operation of Azure environments across multiple tenants, including monitoring, cost visibility, optimization, issue resolution, and change execution. The role requires strong escalation judgment, clear documentation, and the ability to produce handoffs that receiving teams can act on without rework.   Essential Duties & Responsibilities   AZURE OPERATIONS & MULTI-TENANT MANAGEMENT   Operate internal and customer Azure environments across multiple tenants using Azure Lighthouse and delegated administration   Monitor health, performance, and security posture across managed environments   Investigate and resolve operational issues, engaging Microsoft support when needed   Participate in incident, problem, and change management processes according to defined service standards   Execute routine changes including configuration, access, and policy updates   Support patch management, update compliance, and baseline configuration across managed environments   Support customer onboarding including subscription setup, Lighthouse delegation, monitoring baselines, and policy application   Maintain tagging, naming, and subscription standards across managed environments   MONITORING, REPORTING & FINOPS   Configure and maintain Azure Monitor, Log Analytics, and alerting across multiple Azure environments   Develop KQL queries, workbooks, and dashboards supporting proactive visibility   Monitor Azure consumption and apply FinOps practices including rightsizing, scheduling, reservations, and anomaly investigation   Track SLA adherence, surface exceptions, and report service performance against defined standards   Produce health, cost, and optimization reporting for customers and internal stakeholders   AUTOMATION & INFRASTRUCTURE AS CODE   Automate operations and tenant administration using PowerShell and Microsoft Graph API   Read, modify, and maintain Terraform/Bicep templates supporting Azure environments   Maintain release and deployment pipelines using Azure DevOps or GitHub   Contribute to internal tooling supporting automated provisioning, monitoring, and governance   BUSINESS CONTINUITY & SECURITY POSTURE   Support disaster recovery and backup operations including runbook execution and recovery validation   Operate security tooling including Microsoft Defender for Cloud and coordinate with Microsoft Sentinel workflows as required   SERVICE GOVERNANCE & DOCUMENTATION   Maintain Azure Policy, RBAC, and governance standards across multiple Azure tenants   Produce and maintain documentation, runbooks, and operational procedures   Support evidence preparation and process demonstration for partner program and compliance activities   ESCALATION & CROSS-TEAM COLLABORATION   Recognize when issues or opportunities exceed managed services scope and route them to the appropriate internal team   Produce clear, well-documented handoffs that receiving teams can act on without rework   Support communication standards including incident notification and scheduled review cadence   Contribute to customer operational reviews with clear summaries of environment status and recommendations   Maintain continuity of customer experience through and after escalation   Education & Experience   Minimum  Requirements   3+ years of hands-on experience operating Microsoft Azure environments   Microsoft Certified: Azure Administrator Associate (AZ-104), required   Experience across the core MSP toolchain including Partner Center, Azure Lighthouse, Azure Policy, Azure Monitor, Log Analytics, and KQL   Experience with Microsoft Defender for Cloud, Microsoft Sentinel, Azure Backup, and Azure Site Recovery   Experience with subscription management, RBAC, multi-tenant operations, and governance practices including tagging and naming standards   Proficiency with PowerShell and Microsoft Graph API for operational and tenant automation   Working experience with Terraform/Bicep templates for Azure deployments   Experience with application delivery using Azure DevOps or GitHub   Strong knowledge of Azure networking and Microsoft Entra   Willingness to participate in a shared on-call rotation   Desired Experience   Experience in a managed services or CSP environment   Experience with Python or JavaScript for automation or tooling   Experience with Azure Cost Management, FinOps practices, or the Azure FinOps Toolkit   Skills & Abilities   Operational discipline  across multiple concurrent Azure environments   Troubleshooting capability  and strong pattern recognition across Azure services   Escalation judgment  with the ability to produce handoffs that receiving teams can act on   Technical writing  suitable for customer, audit, and internal con