Mobile Crisis Supervisor

Overview Join Our Mobile Rapid Response Crisis Team: Make a Difference Every Day! The Mobile Crisis Supervisor leads the charge, where every day presents a new opportunity to make a significant impact on the lives of individuals experiencing behavioral health crises. In this vital supervisory role, you will oversee the operations of our Mobile Rapid Response Crisis Teams (MRRCT), ensuring smooth and effective delivery of immediate support and interventions. Your expertise will guide a team of dedicated professionals as they navigate complex crisis situations, offering assessment, support, and direct interventions under your supervision.  This role is pivotal in coordinating crisis response efforts in partnership with emergency responders, developing and refining intervention strategies, and maintaining high standards of care. This person will provide direct supervision, mentorship, and professional development to the team, enhancing their ability to perform under pressure and deliver care with empathy and precision. Collaboration with community partners will be essential to enrich service delivery and improve outcomes, making this role critical in fostering strong community ties and enhancing the overall effectiveness of our crisis interventions. Location: In-office at our Auburn clinic (4238 Auburn Way N, Auburn, Washington). Schedule: Tuesday-Saturday 8:00am-4:30pm. We are accepting applications until September 24. Responsibilities GENERAL SUMMARY The Supervisor is responsible for clinical and administrative supervision of the program, under the direction of the Program Manager. Provides clinical supervision to team members and interns. Provides direct comprehensive services to organization clients and contracted organizations. The Supervisor assists clients and team members in addressing and stabilizing situations involving behavioral health disorders, through the provision of a full range of clinical services. The Supervisor also serves as a resource for, and provides leadership to, other team members.   ESSENTIAL DUTIES AND RESPONSIBILITIES Assist in the hiring process, train and supervise clinical team members and interns in the program, under the direction of the Program Manager. Prioritize and assign new clients to team members under his/her supervision. Review, monitor, and ensure compliance that all required clinical documentation is completed in a thorough and timely manner and per organization standards. Conduct team member performance evaluations in conjunction with the Program Manager, and as per organization standards and timelines.  Provide clinical and administrative coverage for the program in the absence of the Program Manager. Provide clinical services to clients, which include but are not limited to: Mental Assessments and evaluations per required level of care. Lethality and risk assessments. Coordinating care with all facets of SOUND. Teaching problem-solving, goal-setting, social skills, communication skills, and money management; and accessing community resources. Providing counseling, individual treatment services and coordination with family, when indicated. Providing crisis intervention services as necessary. Assisting clients to remain stable in the community, thereby reducing the use of hospitals or involuntary treatment services. Inquiring about medication regimens and treatment compliance. Manage the utilization compliance of services and the success of outcome measures. Advocate for clients, coordinating and referring for services with other community agencies. Maintain working relationships with community and government agencies, other professionals, family members of clients and significant others. Handle client grievances and implement the client grievance procedure on behalf of the client. Provide consultation/education services to other organizations as appropriate. Maintain ethical and competent client and professional relationships in the delivery of service. Relate to others in a professional manner, respectful of individual and cultural differences. Assist with monitoring program revenues and expenses and ensure compliance with funding requirements such as authorizations, timelines, medical necessity and billing. Attend and participate in management meetings, work groups, organization program audits and accreditation activities as a member of SOUND management team. Comply with all applicable federal, state and county laws and regulations, SOUND policies and procedures and all safety regulations. Perform other duties as needed and/or assigned by the program manager. Understand recovery concepts in behavioral health. Successfully apply recovery concepts, as appropriate. Synthesize and demonstrate recovery concepts. SUPERVISORY RESPONSIBILITIES The Supervisor provides direct clinical supervision to team members in the program. Conducts supervisory responsibilities in accordance with the organization's policies and applicable laws.  Participates in the interviewing, hiring, and training process of new employees.  Actively plans, assigns, and directs work responsibilities of the team member.  Conducts performance evaluations and attends to rewarding and disciplining employees.  Engages in addressing complaints and resolving problems. Qualifications EDUCATION and/or EXPERIENCE Requires a Master's degree in social work, psychology, or a counseling-related field (MSW, MS, MA), with a strong emphasis on working with families and community organizations.  Requires a minimum of three years of clinical experience as a clinician 3 or 4 and demonstrated skills in clinical assessment and treatment, along with supervision experience.  KNOWLEDGE, SKILLS & ABILITIES Proven supervisory and leadership abilities.  Skill and experience in working with a wide range of behavioral health disorders Presenting problems and communicating effectively with collateral