Mission Critical - Senior Quality Manager

Overview The Senior Quality Manager is responsible for project-level planning, implementation, independent verification, and reporting of the Mission Critical (MC) Quality Program on large, complex, multi-building, or elevated-risk assignments, in accordance with current Quality Program standards, contractual requirements, approved project documents, applicable codes, and client expectations. The Senior Quality Manager typically serves as the Lead Quality Manager for a project, campus, or region, and may direct one or more Quality Managers and supporting quality personnel within the assignment. Assignment is based on project requirements, individual capability, and organizational needs. This role reports to the MC Quality Program Manager. The role preserves the independence and integrity of quality verification while supporting project delivery objectives and carries expanded responsibility for personnel development, senior stakeholder engagement, systemic risk identification, and recovery of challenged quality efforts. Between assignments, the Senior Quality Manager may support Preconstruction, pursuits, audits, quality planning, or other program priorities. Responsibilities Quality Planning and Implementation Develop and maintain Quality Plans, inspection and testing controls, responsibility assignments, reporting requirements, and supporting execution tools across the assignment in accordance with current MC Quality Program standards and client requirements Translate contract documents, approved submittals, design requirements, applicable codes, and manufacturer requirements into clear quality expectations across multiple projects, phases, trades, and system scopes, and verify that all responsible parties understand their obligations Coordinate quality activities, inspections, testing, and turnover milestones with procurement, construction sequencing, commissioning readiness, and project master schedules Identify, prioritize, and escalate quality scope gaps, recurring deficiencies, systemic quality trends, and technical concerns across the assignment before they affect project performance, client confidence, or turnover Lead recovery and stabilization of quality scopes or projects that are inadequately controlled, materially deficient, behind schedule, or not meeting program expectations Inspection, Verification, Nonconformance Oversee preparatory activities, benchmarks, mockups, first-work and in-process inspections, testing, third-party and special inspections, supplier-quality activities, and completion verification across the assignment Verify that materials, equipment, installations, testing, documentation, and corrective work demonstrate conformance with approved requirements before affected work progresses, becomes concealed, or is presented as complete, and ensure inspection, measurement, and test equipment remains appropriately controlled and calibrated Oversee management of quality issues and nonconformances through containment, root-cause evaluation, corrective action, reinspection or retesting, documentation, and closure Lead evaluation and escalation of repeated, disputed, systemic, or high-risk quality conditions requiring senior project, design-team, client, or MC Quality Program engagement Documentation, Readiness, and Turnover Ensure consistent application of established MC Quality Program standards, documentation, and artifact-control requirements across assigned personnel and scopes, and ensure complete, accurate, traceable, and audit-ready quality records are maintained; support MC Quality Program audits, including ISO 9001 internal audit activities, with assignment-level preparation, evidence gathering, corrective action, and follow-through as assigned Provide objective quality-readiness status supporting construction progression, commissioning activities, energization planning, turnover, and closeout across all assigned scopes Partner with Commissioning leadership to align installation verification, deficiency resolution, and system completion with commissioning readiness without assuming commissioning testing or functional-performance authority Verify completion of quality documentation, inspection records, test reports, certifications, nonconformance closure, punch completion, and required turnover deliverables across the assignment Provide clear and timely reporting of assignment quality performance, trends, constraints, disputed conditions, unresolved risks, and residual exposure to project executive and MC Quality Program leadership Stakeholder, Team, and Program Leadership Direct, coordinate, develop, and mentor assigned Quality Managers, Assistant Quality Managers, and supporting quality personnel, including work assignment, technical direction, performance observations, and development feedback, with assignment recommendations to the MC Quality Program Manager; coordinate consultants, inspectors, testing agencies, and other third-party quality resources supporting the assignment Serve as the senior quality interface with client leadership, design professionals, project executive leadership, trade partners, and authorities having jurisdiction; represent Quality in executive-level reviews, client engagements, disputed-condition resolution, and recovery planning Support Preconstruction and pursuit activities as assigned, including quality strategy, staffing approaches, risk evaluation, and proposal content Provide field-based input, lessons learned, trend analysis, and implementation feedback supporting continuous improvement of MC Quality Program standards, training, and execution tools Qualifications Required Qualifications Bachelor's degree in Engineering, Construction Management, Quality Management, or a related technical discipline, or an equivalent combination of industry, trade, military, and technical experience Minimum eight years of progressively responsible construction quality, insp