Mission Critical - Quality Manager

Overview The Quality Manager is responsible for project-level planning, implementation, independent verification, and reporting of the Mission Critical (MC) Quality Program in accordance with current Quality Program standards, contractual requirements, approved project documents, applicable codes, and client expectations. The Quality Manager develops and administers the project-specific Quality Plan and verifies that materials, equipment, installations, testing, documentation, and corrective work demonstrate conformance before affected work progresses, becomes concealed, or is presented as complete. Trade partners and vendors remain responsible for executing and documenting their work, while project Operations retains responsibility for construction execution and trade management. The Quality Manager independently verifies that applicable quality requirements have been satisfied. The Quality Manager may be designated as the Lead Quality Manager for an assigned project or may serve under another designated Lead Quality Manager on larger or more complex assignments. Organizational reporting remains through the QA Program Manager, while day-to-day project direction may be provided by the designated Lead Quality Manager. Between project assignments, the role may support Preconstruction, Technical MEP, quality planning, audits, or other program priorities. Responsibilities Quality Planning and Implementation Develop and maintain the project-specific Quality Plan, inspection and testing controls, responsibility assignments, reporting requirements, and supporting execution tools in accordance with current QA Program standards and client requirements Translate contract documents, approved submittals, design requirements, applicable codes, and manufacturer requirements into clear project quality expectations, and verify that Suffolk personnel, trade partners, vendors, consultants, and testing agencies understand their responsibilities Integrate quality activities, inspections, testing, benchmarks, and verification requirements with procurement, construction sequencing, commissioning readiness, and the project master schedule Identify and escalate quality scope gaps, resource constraints, recurring deficiencies, systemic quality trends, technical concerns, and other conditions that may affect project performance or turnover Inspection, Verification, Nonconformance Coordinate and verify applicable preparatory activities, benchmarks, mockups, first-work inspections, in-process inspections, testing, and completion verification Review materials, equipment, installations, test reports, and supporting documentation for conformance with approved requirements Coordinate third-party testing and special inspection activities and evaluate resulting reports for completeness, compliance, and required corrective action Manage quality issues and nonconformances through clear assignment, containment, root-cause evaluation, corrective action, reinspection or retesting, documentation, and closure Verify that inspection, measurement, and test equipment is appropriately controlled and calibrated in accordance with applicable requirements Documentation, Readiness, and Turnover Implement Quality Program documentation and artifact-control requirements and maintain complete, accurate, traceable, and audit-ready quality records within designated systems and repositories; support Quality Program audits, including ISO 9001 internal audit activities, as assigned Provide objective quality-readiness status supporting construction progression, commissioning activities, energization planning, turnover, and closeout Partner with Commissioning leadership to align installation verification, deficiency resolution, and system completion with commissioning readiness without assuming commissioning testing or functional-performance authority Coordinate quality documentation, inspection records, test reports, certifications, nonconformance closure, punch completion, and other required turnover deliverables Provide clear and timely reporting of quality status, trends, unresolved risks, disputed conditions, and residual exposure to project and Quality Program leadership Stakeholder and Team Leadership Serve as the primary project quality interface with project leadership, design professionals, client representatives, trade partners, vendors, consultants, testing agencies, and authorities having jurisdiction; lead quality coordination, inspection-planning, nonconformance, and closeout meetings as assigned Direct the day-to-day activities of assigned Suffolk quality personnel and coordinate consultants, inspectors, testing agencies, and other third-party quality resources supporting the project Coach and mentor Project Engineers, Field Engineers, Assistant Quality Managers, trade personnel, and other project team members in applicable quality processes and expectations Preserve the independence and integrity of quality verification while maintaining collaborative working relationships with project Operations; provide lessons learned, performance feedback, trend information, and field-based improvement recommendations to the Quality Program Manager Qualifications Required Qualifications Bachelor's degree in Engineering, Construction Management, Quality Management, or a related technical discipline, or an equivalent combination of industry, trade, military, and technical experience Minimum five years of progressively responsible construction quality, inspection, testing, MEP construction, or comparable Mission Critical experience, including demonstrated leadership of project quality activities Strong technical competence in at least one construction discipline, with working knowledge of the interfaces among Mission Critical architectural, structural, civil, electrical, mechanical, and controls systems Experience reviewing drawings, specifications, submittals, inspection and t