Mgr Svc Parts Strategic Bus

This is remote position Salary is $100K plus target incentive Achieve or exceed Parts sales objectives for Medical Marketplace. Collaborate with Service and Sales teams to expand online customer base. Assess customer need and sell service solutions to the assigned customers; (i.e. Asset Management, Multi-Vendor, 3rd Party, Clinical Engineering, Radiology). Provide overall service marketing support of e-commerce platform, including online customer experience, order logistics, help desk/tech support, marketing promotions and finance liaison. Support marketing promotions to build customer awareness and drive platform adoption, by appropriately configuring the e-commerce platform promos and discounts. Establish cross-sell and pricing rules in collaboration with the parts team. Support the development and continuous improvement of digital distribution channel. Work closely with Order and Logistics counterpart to ensure order processing, error correction, shipping logistics, payment processing are all working smoothly and images are available for all parts. Act as a resource to provide customer account support, facilitate online registrations, order support, site promotion and timely issue resolution. Collaborate with finance to resolve any credit management, credit card processing and tax implication issues as they pertain to the e-commerce platform. Follow up on targeted marketing campaigns, service sales leads and cold-calls to capture incremental service sales. Monitor and Coordinate Service customer relationships for fulfillment and customer satisfaction. Perform other duties as assigned.