Merchandising Consultant

Merchandising Consultant Customer Operations – Pricing & Promotions | RELEX Solutions   North America (Atlanta preferred; open to remote for the right candidate) Who we are We’re bold thinkers and kind teammates, growing fast but staying grounded. Our Nordic roots and global outlook shape a culture of friendliness, creativity, and collaboration, all powered by openness and shared wins. We care deeply about doing the right thing – and doing it together. We aim to improve the flow of goods, time, and energy – and we know we can’t shape the future by clinging to the past. So, we keep evolving together.  What we do RELEX Solutions delivers a unified supply chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end-to-end value chain.  RELEX Solutions builds software that helps manufacturers, distributors, and retailers cut waste, run more efficiently, and build more sustainable supply chains. Our Pricing & Promotions platform gives retailers AI-driven pricing optimization and end-to-end promotional planning, and our US Merchandising Consulting team is the group that makes it work for real customers. With a global team of over 2,000 professionals, we work side-by-side with our customers to solve real problems with lasting impact.  Companies trust RELEX to increase product availability, boost sales, deliver actionable insights, improve sustainability, and drive profitable growth. Join us and make an impact on the world and your career!   In response to our fast growth and market expansion,  we are looking for …   We are hiring a Merchandising Consultant to lead pricing and promotion engagements across both implementation projects and ongoing service delivery. This is a hybrid role: you will configure our platform end to end and bring real merchandising judgment to the customers you work with. It is not a pure advisory seat, and it is not a pure technical seat.   What makes this role different   The hard part of this job is not the configuration. Our platform is UI-driven, and you will have technical consultants backing you on anything that lives in the database or the backend. The hard part is guiding the customer to a better way of working.   Your job is to understand the customer’s strategy and implement our tool according to that strategy , not according to the workarounds they have lived with for years. That means walking in with an opinion. When a category manager asks “what do you expect us to do here?” you should have a recommendation, grounded in how the work gets done.   To do that well, you need to have lived the day-to-day yourself. You should understand the tradeoffs a category manager, pricing analyst, or promo planner works within, the tensions they manage, and where the friction sits. This role is built on practitioner capability.   What you’ll do   Lead pricing and promotion engagements end to end, from process discovery and design through configuration, testing, and go-live   Configure the Pricing & Promotions platform to fit the customer’s strategy, including promotional objectives, pricing rules, and workflow setup, with technical consultants supporting anything beyond the UI   Advise customers on how to run pricing and promotions, not just how to operate the software. Recommend an approach rather than transcribe their existing one   Support change management with the customer’s end users. Adoption does not happen on its own; you will actively drive it, build confidence, and close the gap between a working system and a system people actually use   Use AI-assisted tooling to build solutions for your engagements quickly, such as configurations, queries, dashboards, and lightweight automations tailored to the customer in front of you   Develop analytics and KPI views that prove out the business case and track value after go-live   Present findings and recommendations to both operational teams and executive stakeholders   Support sales as a subject-matter expert: solution positioning, RFI responses, and ROI development   Work with global colleagues on international engagements and share what you learn back into the team   What we’re looking for   Required: hands-on merchandising experience. This is the core of the role.   4+ years in a hands-on merchandising, category management, pricing, or promotions role at a retailer or supplier (for example, owning a category, running a pricing strategy, or planning and executing promotions). We are looking for practitioner experience, not general retail consulting or project management   A point of view on how pricing and promotions should be run, and the confidence to recommend it to a customer   Strong analytical and problem-solving instincts, and comfort working with large datasets to find the answer   The ability to translate a customer’s strategy into a software configuration that supports it   Comfort leading people through change   Willingness and curiosity to use AI-assisted tooling to build things faster (we will help you get there if you are newer to it)   An adaptable, collaborative, self-directed approach. You can build a customer relationship and spot value without being told to   Fluent English, Willingness to travel up to roughly 25%   Nice to have   Experience implementing or supporting enterprise software through a full project lifecycle   A degree in a relevant field such as business, economics, industrial engineering, or supply chain   Experience gathering requirements, designing processes, delivering training, and supporting user acceptance testing   Fluent in Spanish   Where this role can go   As you build a track record, the natural path is to take on broader advisory responsibility for one or more custom