Member Data Analyst (healthcare operations)

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: Data Science and Data Engineering Job Qualifications: Skills: Continuous Process Improvement (CPI), Performance Metrics, Statistical Analysis Certifications: None Experience: 2 + years of related experience US Citizenship Required: No Job Description: GDIT's Federal Health Division is hiring a Member Services Data Analyst to support the the World Trade Center Health Program (WTCHP). You will play a key role in transforming member services and operational data into actionable insights that improve member experience, increase operational efficiency, and support data-driven decision-making across the program.  This role is ideal for a process-oriented analyst who enjoys understanding how systems, teams, and workflows interact. Successful candidates are naturally curious, continuously seek opportunities for improvement, and are comfortable challenging inefficient processes while identifying practical solutions.  What You'll Be Doing: Support member services operations by analyzing and reporting on key performance metrics, identifying trends, and recommending process improvements that enhance service delivery and member satisfaction.  Collaborate with Operations, Customer Service, IT, Data, and Program Leadership teams to align reporting requirements, define performance metrics, and implement data-informed process improvements.  Analyze member service performance indicators, including call center metrics, service-level performance, quality measures, satisfaction scores, and member feedback trends to identify root causes and improvement opportunities.  Monitor member benefits administration activities by tracking enrollment, eligibility, health, life, and related benefit program data to ensure accuracy, compliance, and positive member outcomes.  Develop dashboard requirements, reports, and visualizations for operational leaders and executives using Power BI, Excel, SQL, Tableau, or similar reporting tools.  Utilize data analysis to evaluate existing workflows, standard operating procedures (SOPs), and operational processes, recommending enhancements that improve efficiency, consistency, and customer experience.  Support data quality initiatives by identifying discrepancies, validating data sources, and assisting with data cleansing and reporting accuracy efforts.  Leverage Jira or similar tools to manage reporting requests, track process improvement initiatives, document requirements, and monitor implementation progress.  Produce executive-ready reports, presentations, and performance analyses that support strategic planning, operational improvements, and leadership decision-making.  Ensure adherence to applicable privacy, security, and compliance requirements related to member information and protected health information (PHI).  What You'll Need (required): Education: Bachelor's degree in Business, Healthcare Administration, Analytics, Information Systems, Public Health, or a related field  Experience: 2+ years of experience in data analysis, reporting, operations analysis, business analysis, customer service analytics, benefits administration, or a related field  Experience analyzing operational processes, identifying improvement opportunities, and implementing data-driven recommendations  Strong proficiency in Excel and experience creating reports, dashboards, and data visualizations  Working knowledge of Power BI, Tableau, or similar business intelligence and reporting tools  Familiarity with SQL for data extraction, analysis, and reporting  Experience documenting business processes, workflow mapping, standard operating procedures (SOPs), or operational requirements  Strong analytical, problem-solving, organizational, and communication skills  Ability to present findings and recommendations to both operational and leadership audiences  Ability to work collaboratively across business and technical teams  Security clearance level: Ability to obtain and maintain Public Trust suitability  What Would Be Eeven Better (preferred): Experience supporting healthcare, health insurance, benefits administration, member services, customer contact centers, or government healthcare programs  Familiarity with healthcare operations, enrollment processes, claims, eligibility, customer experience, or service delivery metrics  Experience with Jira or other work management and ticketing platforms  Knowledge of HIPAA, PHI, PCI, or related privacy and security requirements  Experience with process improvement methodologies, workflow optimization, or operational excellence initiatives  OWN YOUR OPPORTUNITY  Explore a career in analytics and business operations at GDIT and join a team dedicated to improving member experiences through data-driven insights, operational excellence, and continuous process improvement. You'll work alongside colleagues who share your passion for solving complex challenges and delivering meaningful results in support of the World Trade Center Health Program.  The likely salary range for this position is $64,230 - $85,100. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% T elecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To en