Member Care Champion / Medical Assistant (San Mateo, CA)

Enara is a world renowned obesity and medical weight loss start-up, based in Silicon Valley, pioneering the use of data, digital, and clinical treatments to provide personalized plans with measurable results. Enara was founded by people from Stanford, UCSF, Kaiser, ClassPass & Evernote. Our mission is to develop the first ever platform to scale obesity treatment. Our platform allows for the latest breakthroughs in nutrition, exercise, and obesity science to be optimized and delivered in a series of personalized and programmable experiences. Our solutions are disseminated through unified products and services we deploy for the healthcare ecosystem; with a current focus on small to medium sized medical groups and clinics. Our platform has served over 14,000 members and delivers world leading 16%+ weight loss sustained over 3 years. We deliver life changing care to members and we are redesigning the clinic-patient relationship. The Member Care Champion (MCC) plays a critical role in both Acquisition and Member Support, ensuring a seamless and supportive experience for members as they progress through their journey with Enara Health. This position is responsible for overseeing various components of the member journey, from initial lead outreach and conversion to ongoing support. We are looking for a warm, passionate, and driven team player who can support our providers, clinical staff, and most importantly, our members. This individual must be highly organized, detail-oriented, and able to multitask while maintaining a welcoming and professional demeanor. Enara's Member Care Champions/Medical Assistants have gone on to get into medical school, PA school, and Nursing school at top schools such as UCLA and Georgetown. Many have also helped our research team publish papers. Job Type: Full-time Work Schedule: Monday–Friday, primarily 8:30 AM–5:00 PM, with alternating Mondays scheduled 7:00 AM–3:30 PM based on clinic coverage needs Work Arrangement: Hybrid — combination of onsite work at the San Mateo clinic and remote work, based on the established team schedule and clinic coverage needs Job Location: San Mateo, California Pay: $22 per hour + performance-based commission