Medical Information Specialist II - Remote RN

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.    A frontline specialist responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information.    This is your opportunity to join Inizio Engage and represent a top biotechnology company !         Why You’ll Love Working Here     We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:    Competitive pay that recognizes your experience, expertise , and impact    Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave     Company-paid holidays so you can rest, recharge, and focus on what matters most    Recognition programs, contests, and awards that celebrate your contributions    Continuous growth opportunities through learning, leadership development, and career advancement support    A collaborative culture where your ideas are valued and your work makes a difference     We’re also proud to be recognized for creating an exceptional employee experience:    Best Place to Work in BioPharma — 2022, 2023, 2025    Certified Great Place to Work® — 2021, 2023, 2025, 2026    Learn more: https://www.greatplacetowork.com/certified-company/7003732     The compensation for this role is $33/hour. What will you be doing?       Completely and accurately process and document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio Engage, Client and Federal guidelines and regulations    Collect demographic data and disposition for product, sample and literature fulfillment    Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines    Accurately collect information required by individual programs and correctly capture in specific program databases    Exhibit effective communication and tele-management skills    Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed    Display flexibility within department to maximize utilization , including performing administrative and non-telecommunication duties as needed    Adhere to all company policies and Standard Operating Procedures    Possess effective organizational skills, including working on multiple projects simultaneously    Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)    Update and submit resume upon requests for audits    What do you need for this position?       Current US healthcare professional license: RN    Excellent verbal, written and listening communication skills    Ability to join frequent meetings and calls without disruption or disconnecting    Strong c ompetency with computer navigation and data entry while conversing with customers   Pleasant telephone manner    Contact Center or non-clinical healthcare experience preferred   Ability to work both independently and within a group setting    Results oriented, excellent organizational skills and ability to work cross-functionally    The base pay range for this position is $23.10/hr – $42.90/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.       About Inizio Engage     Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.    We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.    To learn more about Inizio Engage, visit us at: https://inizio.com/     Equal Opportunity & Inclusion     Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.    Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law .      Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law .     Candidat