Medical Assistant Supervisor

Overview Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all. The Medical Assistant Supervisor oversees the workflow and the quality of the performance of the Medical Assistant staff. In general, the Supervisor is responsible for the quality, efficiency, training, employee and patient satisfaction. The Supervisor will enforce rules, regulations, policies, procedures and guidelines as they pertain to the staff and workflow in the back office. The Supervisor is responsible for conflict resolution and the training of the Staff under his/her supervision, and as such, must understand and monitor all aspects of the job responsibilities and workflow - continuously assessing the performance and competency of the Staff. The Supervisor serves as a leader and role model for the staff and acts as liaison to the organization for communication, coordinating meetings, scheduling training, and keeping the Staff informed about changes affecting the department, and helping to insure department efficiency. The supervisor has the experience and the ability to demonstrate excellent customer service and demonstrates the ability to communicate effectively and professionally. The position requires a high level of initiative, attention to detail and the ability to follow-through on assignments independently to completion. The supervisor must demonstrate the ability to handle multiple, competing and varied tasks, manage the flow of work, and prioritize assignments/patients as needed. The supervisor must have the ability to represent the Clinic in a very professional manner to the public and within the organization and with individuals at all levels of authority. The supervisor must have the ability to handle personnel issues with confidentiality, tact and sensitivity. The supervisor is able to perform all functions of a Medical Assistant. (See MA job description) Responsibilities Responsibilities: To hire, train, and supervise MAs in order to ensure effective and efficient patient care is being provided. Evaluating MA performance. To ensure all performance measures are met, which include, but are not limited to clinical quality measures, provider productivity and resource management. To provide clinical and administrative supervision to the clinical care team personnel in the clinic, including medical assistants (MAs), care coordinators, externs, and phlebotomists. Ensuring all employees adhere to the AIDET model of service with the expectation that every employee provides exceptional service every time. Monitors completion of individual MA’s tasks. Assigns and monitors ongoing trainings and compliance initiatives in conjunction with Clinic Director. Develops MA work schedules. Insures adequate medical assistant coverage, adjusts staffing and workload to ensure completed team tasks. Acts as a liaison between back office and other staff members, responding to questions, requests, and assistance. Serves as the expert and primary resource for all areas of responsibility. Reports “crisis” situations to supervisor as necessary or to other managers as appropriate. Insures Medical Assistants have sterilized equipment, have rooms stocked, cleaned, and ready for each scheduled procedure. Continuously assessing the quality and competency of the work of MA staff. Assists in payroll review, as assigned by Clinic Director. Assists in quality improvement processes, and policy and procedure development, as assigned by Clinic Director. Stay current on the technical aspects, rules, regulations of MCC policies, and procedures as they pertain to the areas of responsibility. Performs annual or other personnel evaluations and any disciplinary actions as needed, as directed or assigned by his/her supervisor. Functions in the capacity of a medical assistant, when needed. Manages provider follow up requests. Maintain appropriate staff levels and participating in recruitment. This includes working collaboratively with Recruiters and may involve dispositioning candidates utilizing our ATS (ICIMS), interviewing and checking references. Other duties as assigned.  Qualifications Education and Experience: High School Diploma or Equivalent (GED) required. Minimum of 5 years’ work experience as a Medical Assistant or equivalent, or LVN certification. A certificate from an accredited Medical Assistant or LVN educational program is required. Current CPR/BLS certification is required. Previous supervisory experience in a health care setting preferred. Knowledge of and experience in providing patient education on a multitude of subject matters. Knowledge of CLIA, HIPPA, and MCC P&Ps. Knowledge of local laboratories, referrals and general policies on health insurance coverage. Proficient use of electronic medical records or past experience using them. Completion of externship is a plus. Experience with EPIC Electronic Health Records preferred. Required Skills and Abilities: Sensitivity to the needs and situations of a multi-cultural population from a variety of income levels. Demonstrated expertise in effectively tolerating stress, multi-tasking, and effectively communicating with patients, providers, and others. Demonstrated leadership skills including ability to instruct, train, guide, and direct Medical Assistants. Ability to recognize problems, to collect data, and to establish facts. Excellent professional interpersonal skills. Microsoft Office, Outlook, Word, Excel, NextGen and use of a web browser.