Match and Research Specialist

General Description (Summary, Scope, Purpose) Responsible for   accurately handling   outbound   business   calls   and related   mortgage   insurance documentation/processing .     About HUB : HUB Financial Services stands out as an industry leader in effectively managing lending risk associated with loan-level collateral for financial institutions. Whether you’re dealing with  real estate owned , residential real estate, commercial real estate, auto, watercraft, RV, powersport, or equipment portfolios, our  outsourced insurance tracking ,  blanket , and  impairment programs  are designed to address lending risk comprehensively. Our commitment to tailoring solutions means we create a unique strategy for each client and portfolio. Why Choose HUB? Throughout our network of more than 500 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for   completing outbound telephone calls to insurance companies   in order to   retrieve documentation or   validate   information.   Responsible for working within a call q ueue   and documenting system with   appropriate notations .   Performs research and document retrieval from   on-line   insurance sites.   Completes other research projects as assigned.   Relies   on instructions ,   procedures   and pre-established guidelines to perform the functions of the job designed to help representatives achieve ou r goals.   Maintains at least minimum   proficiency   results for productivity ( required   to process data entry in addition to calls)   and quality of work performed.   Develops and   maintains   p ositive working relationships.   Supports   Company  by   maintaining   minimum performance standards based on company service commitments as well as individual goals.   The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically   required   and the scope of responsibility.   It should not be considered an   all-inclusive listing of work requirements .   Individuals may perform other   duties as   assigned, including work in other functional areas to cover absences,   equalize   peak work   periods   or otherwise   to balance   the workload.   MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Required- 10 key   typing : Minimum 32 WPM   Required- Reading Comprehension: Understanding company ma n uals step-by-step   Required- a working knowledge of Windows computer environment & Office software   expecially   Excel.     Skills testing may be   required   prior to an interview   Prior P&C Insurance,   Mortgage, or Forced Placed Insurance   related experience is a plus, but not   required   Detail-oriented   Licensing or Certification Requirements · None required Physical Demands: The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.    Reasonable   accommodations   may be made to enable individuals with disabilities to perform the essential functions of the job.  QUALIFICATIONS  To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily.    The requirements listed below are representative of the knowledge, skill, and/or ability required .    Reasonable   accommodations   may be made to enable individuals with disabilities to perform the essential functions .    These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law .    If this position requires licensing or certification, the incumbent   must   maintain   that license or certification by meeting all continuing education and   other requirements.  BENEFITS HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL) FSA available Dental plans through BCBSIL Vision insurance through VSP Employer paid Short Term Disability 5 Weeks of Paid Parental Leave Employer paid Life Insurance – 2x your salary 401k -Company matching 10 paid Holidays Floating Holidays and Personal days Accrue Vacation and Sick time from day 1 Tuition Reimbursement •    Starting Pay Range: $16.00 - $16.50 an hour •    Monthly Bonus Opportunities: Up to $300 a month! •    Hybrid in Office Schedule: 4 days at home and 1 day in office (*A performance-based work-from-home incentive is available after successful completion of the 90-day probationary period.) Department Account Management & Service Required Experience: 1-2 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Pr