Marketing Technology Product Owner - Salesforce Loyalty & Offer Management

Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $91,000 - $145,600 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.  As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Enterprise Enabling Functions Job Description: This role is not eligible for TD work visa support or sponsorship (e.g., H-1B, F-1 OPT/STEM OPT, TN or other work visa authorizations).  Applicants must have authorization to work in the United States without current or future need for TD sponsorship. This role will serve as Product Owner for the Offer Management Pod, with primary responsibility for Salesforce Loyalty Management capabilities while partnering across Salesforce Marketing Cloud, Data Cloud, and the broader Salesforce ecosystem to deliver customer engagement, loyalty, and offer management solutions. The Product Owner I is responsible to ensure that a development team (pod) is creating value for the organization through the delivery of customer-focused product increments. This entails aligning with other Product Owners and senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, continuously assessing customer feedback. The Product Owner I should always be considering how to maximize value, assessing how the product or the delivery process can be continuously improved, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration and engagement. Depth & Scope: Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services Leads and integrates cross-function understanding within their own field of specialty, and /or projects with significant resource requirements, risk and / or complexity Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions Uses sophisticated analytical thought to exercise judgement and identify solutions Impacts the achievement of sub-function or business line objectives within the area they are accountable for Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders Works autonomously as the lead and guide others within area of expertise Education & Experience: Undergraduate degree and / or product certificate 7+ years relevant experience 3-5 years Product Owner or Agile related delivery experience Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset Preferred Skills: Technical / Domain Specifics Salesforce Loyalty Management (primary platform) Offer Management and Offer Lifecycle Management Salesforce Marketing Cloud / Marketing Cloud Next (MC Next) Salesforce Data Cloud (Customer Data Platform) Understanding of the broader Salesforce ecosystem and platform integrations Agile Product Ownership and SAFe delivery practices Backlog management and prioritization Business requirements elicitation and management MarTech ecosystem knowledge Customer engagement, loyalty, rewards, and personalization capabilities Cross-functional delivery across business, technology, architecture, and vendor teams Experience working with Salesforce Loyalty Management implementations or loyalty programs Experience acting as a Product Owner supporting loyalty programs, offer management platforms, customer engagement platforms, CRM, or Salesforce solutions. Leadership Behaviours Strong stakeholder management Ability to influence without direct authority Strategic thinking and business outcome focus Ownership mindset and accountability Relationship building across business and technology teams Facilitation, prioritization, and decision-making Strong communication and executive presentation skills Ability to navigate ambiguity and complex dependencies Preferred Certifications SAFe Product Owner / Product Manager (POPM) Salesforce Marketing Cloud Administrator Salesforce Marketing Cloud Consultant Customer Accountabilities: Partners with senior management to support the delivery of a product vision In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value Continuously aligns with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence Reviews performance analytics; recommend and champion strategies to enhance the customer or end user product experience Participates in scrum