Market Operations Manager

Location Charleston - 997 Morrison Drive, Suite 402 Business Our Growth, Your Opportunity At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do. As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive. Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home. Job Description The Market Operations Manager is responsible for overseeing the operational and financial performance of an assigned single-family rental market. This role ensures operational efficiency, asset preservation, vendor accountability, and customer satisfaction by managing inspections, market operations, team performance, and financial oversight. The position collaborates closely with centralized and shared service teams to ensure homes meet company standards and ownership objectives while supporting profitability and leasing performance. The role requires strong leadership, financial acumen, operational oversight, and the ability to manage multiple priorities in a fast-paced environment.      Essential Job Functions   1. Functional Responsibilities   Monitor and analyze market-level financial performance, including P&L reviews, monthly variance reporting, and operational expense management   Schedule, perform, document, and review property inspections to ensure homes meet company standards and quality expectations   Review property conditions during the leasing process and communicate required improvements or repairs   Collaborate with pricing and leasing teams to support occupancy goals and optimize pricing strategies   Lead market-level response efforts related to emergencies, fraud activity, unauthorized occupants, inspections, or operational disruptions   Visit competitor properties and provide market condition feedback to leadership and internal teams   2. Operational / Departmental Support   Hire, train, mentor, and oversee Field Support teams to ensure operational effectiveness and accountability   Coordinate with shared service and centralized departments to maintain operational efficiency and customer satisfaction   Manage vendor performance, scheduling, quality control, and operational timelines   Prepare and present operational and financial reports to senior management   Ensure accurate documentation and reporting in accordance with company procedures and standards   Identify and implement process improvements to enhance operational performance and efficiency   3. Compliance & Risk Management   Ensure adherence to applicable federal, state, and local housing, fair housing, and property management regulations   Maintain awareness of local building codes, occupancy requirements, and permitting processes   Represent the company in interactions with municipalities, utilities, and legal proceedings when necessary   Identify operational risks and escalate concerns appropriately   Ensure inspections, documentation, and operational activities remain compliant with company policies and standards   4. Financial / Performance Accountability   Support market profitability through expense management, turnover oversight, and operational execution   Monitor key market metrics including days to lease, turnover downtime, customer satisfaction, and maintenance performance   Analyze budget variances and operational performance to identify improvement opportunities   Maintain accountability for market-level KPIs and financial performance objectives   Support asset preservation and operational efficiency initiatives across the assigned market   5. Leadership / Collaboration   Provide leadership, coaching, and accountability to field support and operational teams   Collaborate cross-functionally with Maintenance, Leasing, Finance, Shared Services, and other operational departments   Promote a customer-focused culture emphasizing resident satisfaction and operational excellence   Handle first-line escalations and operational concerns between departments and field teams   Participate in committees, engagement initiatives, and strategic operational planning efforts   6. Additional Responsibilities   Conduct regular field visits and inspections across assigned properties   Provide weekly updates regarding listed inventory conditions and pricing recommendations   Perform other duties as assigned to support operational and business objectives   Performance Expectations & K ey Metrics :   Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:   Audit inspection completion and compliance with company standards   Understanding and communication of monthly market financials   Days to lease and pre-leasing performance   Turnover downtime and cost management performance   Move-in maintenance issues maintained below target thresholds   Timely move-out coordination and resident communication   Completion of resident follow-up communication post move-in   Weekly reporting on listed inventory conditions and pricing recommendations   Customer satisfaction survey results and issue resolution responsiveness   Accuracy and timeliness of operational reporting and documentation   Required Qualifications   Education   Bachelor’s degree in Business , Real