Manager, SMB Sales Engineering

Job Description: At Sparklight and Cable One, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT. What you will do to contribute to the company's success Team Leadership and Development Lead, coach, and develop a team of SMB Sales Engineers. Establish clear expectations, performance objectives, and individual development plans. Conduct regular coaching sessions, performance reviews, and technical skill assessments. Manage team workload, sales-support coverage, and priorities across Field Sales, Call Center, and Business Customer Care. Create a collaborative, accountable, and customer-focused team culture. Recruit and onboard Sales Engineering associates as staffing needs evolve. Remain actively involved in customer opportunities, technical presentations, and escalated sales-support requests. Sales and Customer Support Oversee technical sales support for Field Sales, Call Center, and Business Customer Care teams. Establish clear engagement guidelines defining when and how Sales Engineering should support customer opportunities. Ensure timely and effective support for customer discovery, solution design, technical consultation, and product demonstrations. Lead or participate in discovery calls and presentations with business owners and operators. Help sales associates uncover needs involving connectivity, network performance, cybersecurity, communications, business continuity, and future growth. Ensure proposed solutions are technically accurate, operationally supportable, and appropriately sized for SMB customers. Support complex or escalated SMB opportunities requiring additional technical expertise. Promote consultative selling that connects Sparklight products with clear customer outcomes. Sales Enablement and Channel Readiness Develop and deliver technical training for Field Sales, Call Center, and Business Customer Care associates. Create discovery guides, customer use cases, product-positioning materials, presentations, demonstrations, and other sales-enablement resources. Develop repeatable solutions for common SMB customer segments, including retail, professional services, restaurants, healthcare practices, hospitality, and multi-location businesses. Translate technical capabilities into clear business benefits that improve sales confidence and customer understanding. Partner with Sales leadership to identify knowledge gaps and prioritize training initiatives. Support product launches and ensure customer-facing teams are prepared to position new services effectively. Establish a consistent feedback loop among Sales, Customer Care, Sales Engineering, Product, and Operations. Solution and Product Expertise Provide technical leadership across Sparklight’s SMB product portfolio, including: Business broadband and fixed wireless solutions DOCSIS, fiber, PON, and FTTx access technologies Managed routers, firewalls, switches, and Wi-Fi SD-WAN and multi-location networking Business continuity using redundant broadband and 5G/LTE failover Network and endpoint security Hosted voice and unified communications SIP and business voice services IPTV and business video solutions Promote right-sized solutions that balance customer requirements, operational complexity, and budget. Identify product, process, or support gaps affecting the SMB customer experience. Partner with Product, Operations, Engineering, Customer Care, and Project Management to improve solution delivery and customer satisfaction. Stay current on broadband, networking, cybersecurity, managed services, and telecommunications trends affecting SMB customers. Performance and Operational Management Establish and track performance measures for Sales Engineering engagement, response time, sales influence, managed-service attachment, associate readiness, and customer outcomes. Monitor workload, engagement volume, and support trends across the three-person Sales Engineering team. Use sales and operational data to identify opportunities for increased product adoption, revenue growth, and improved efficiency. Develop repeatable workflows that provide effective technical support without creating unnecessary sales complexity or overdependence on Sales Engineering. Ensure accurate documentation of customer engagements, solution recommendations, and team activities. Report team performance, channel needs, product feedback, and growth opportunities to leadership. Support annual planning, budgeting, goal setting, and resource allocation for the SMB Sales Engineering function Qualifications Five or more years of experience in telecommunications, broadband, networking, information technology, technical sales, or Sales Engineering. Two or more years of leadership, supervisory, team-lead, or associate-development experience. Experience supporting small and medium-sized businesses or high-volume sales channels. Strong understanding of broadband technologies, including DOCSIS, fiber, PON, FTTx, and 5G/LTE connectivity. Working knowledge of LAN/WAN, Wi-Fi, VLANs, VPNs, SD-WAN, DHCP, DNS, IP addressing, cybersecurity, and cellular failover. Familiarity with managed routers, managed firewalls, switching, wireless networking, endpoint security, hosted voice, unified communications, SIP, IPTV, and business continuity solutions. Demonstrated ability to lead technical discovery, solution design, product demonstrations, and customer presentations. Experience developing and delivering technical training and sales-enablement content. Ability to translate comp