Manager, Operations

Job Posting Title: Manager, Operations Req ID: 10156060 Job Description: The Operations Manager, Infrastructure Services – Burbank Studio Lot, is responsible for the day-to-day operation, maintenance, and reliability of infrastructure systems supporting one of The Walt Disney Company’s most complex studio campus environments. This role leads a large multi-trade operation responsible for maintaining critical building systems, utilities, grounds, hardscapes, and trade services that support active studio production, corporate operations, executive offices, and business partners.  This position serves as a key operational leader within Corporate Real Estate Operations’ Infrastructure Services team and is responsible for leading union and non-union personnel, executing maintenance and repair programs, managing operating budgets, supporting recurring capital planning, and delivering a high level of client service in a safe, reliable, and cost-effective manner.  The Operations Manager partners closely with Engineering Services, Capital Planning, Design & Delivery, Safety, Security, Production Services, Client Services, Labor Relations, Human Resources, FP&A, Finance, Sourcing, and external service providers to ensure infrastructure operations are aligned with business needs, asset lifecycle priorities, financial targets, and long-term campus strategies.  What You Will Do   Infrastructure Operations & Maintenance Leadership   Lead day-to-day infrastructure operations for the Burbank Studio Lot, including maintenance, repair, and operation of building systems, central utility infrastructure, grounds, hardscapes, and campus trade services.  Manage multi-trade operations across Electrical, HVAC, Plumbing, Landscaping, Utility Workers, Paint, Mill/Carpentry, and support staff.  Maintain operational reliability of critical infrastructure systems, including electrical distribution, emergency power, HVAC, plumbing, building automation/controls, site utilities, stormwater systems, life safety systems, and other campus support infrastructure.  Drive preventive, predictive, and corrective maintenance programs using CMMS data, asset condition assessments, work order trends, field inspections, and operational metrics.  Coordinate emergency response activities related to infrastructure failures, utility outages, weather events, life-safety conditions, production impacts, and other operational disruptions.  Conduct routine field assessments and site walks to identify asset deficiencies, deferred maintenance, operational risks, customer service needs, and capital renewal opportunities.  Balance daily reactive work, preventive maintenance, production support, client service requests, and project-related work while maintaining service levels and infrastructure reliability.  Maintain documentation related to infrastructure assets, drawings, as-builts, single-line diagrams, maintenance records, work order history, and operating procedures.  Union Workforce & Labor Leadership   Lead a large multi-trade workforce that includes directly represented union employees, foremen, gang bosses, supervisors, support personnel, contractors, and third-party service providers.  Provide day-to-day leadership and direction to trade leadership teams across HVAC, Electrical, Plumbing, Utility, Landscaping, Paint, and Mill/Carpentry functions.  Partner with Labor Relations, Human Resources, and union leadership to support contract administration, workforce planning, employee relations, grievance resolution, and a productive labor-management environment.  Ensure work is assigned and executed in alignment with applicable collective bargaining agreements, company policies, jurisdictional requirements, safety standards, and operational priorities.  Manage labor utilization, staffing plans, overtime requirements, contracted services, workload balancing, and resource allocation across multiple trades.  Develop foremen, gang bosses, and emerging leaders through coaching, mentoring, performance management, succession planning, and training.  Promote a culture of safety, accountability, professionalism, teamwork, customer service, and continuous improvement.  Financial & Strategic Management   Own development and management of campus operating budgets, ensuring alignment with service levels, labor strategies, maintenance requirements, asset reliability needs, and operational performance targets.  Partner closely with FP&A teams to prepare Annual Operating Plan expense budgets, monthly forecasts, quarterly forecasts/reforecasts, variance explanations, and financial updates.  Manage labor forecasting, overtime planning, material spending, service contracts, repair costs, and other operating expenditures while identifying opportunities for cost control and service improvement.  Partner with the Capital Planning team to develop recurring annual capital plans, incorporating asset condition, lifecycle replacement needs, maintenance trends, operational risks, client impacts, and long-range campus requirements.  Support development of 1–5 year capital maintenance plans by identifying infrastructure deficiencies, end-of-life assets, deferred maintenance exposure, reliability risks, and business continuity needs.  Use CMMS data, maintenance history, failure trends, field assessments, asset condition information, and operational feedback to prioritize capital investments and justify funding requests.  Partner with Engineering Services, Capital Planning, Design & Delivery, FP&A, Finance, and Sourcing to develop scopes of work, cost estimates, project justifications, lifecycle analyses, and investment recommendations.  Support capital project intake, prioritization, forecasting, and closeout activities to ensure completed work aligns with operational needs and asset records are updated.  Establish and manage operational KPIs focused on reliability, maintenance effectiveness, labor productivity, work order performan